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The Chester Grosvenor

★★★★★·9.4/ 10Excellent
·Hotels
Health or beauty spa nearbyAir conditioningLift / ElevatorLuggage storageExpress check-in/check-outSafety deposit boxAll 52 facilities +
Review
Official

At The Chester Grosvenor, exceptional service and top-notch amenities create a memorable experience for guests. Complimentary internet access is available in the hotel to ensure you stay connected during your visit. Amenities at shuttle offered by The Chester Grosvenor simplify the organization of your excursions, tourist activities, and other adventures in Chester. For guests with their own vehicle, parking facilities are provided. Continuously receive the support you require through front desk amenities such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes. At the hotel, their ticket service and tours is also capable of assisting with booking tickets and securing reservations for entertainment and adventures. Always look your best in your preferred attire with the dry cleaning service and laundry service provided at The Chester Grosvenor. Craving relaxation? In-room amenities such as 24-hour room service, room service and daily housekeeping allow you to maximize your time spent inside the room. Due to health concerns, smoking is strictly prohibited within the entire premises of hotel. Accommodations come equipped with all the conveniences required for a restful night's slumber. A selection of rooms feature linen service, blackout curtains and air conditioning to ensure your comfort and convenience. A few chosen rooms are equipped with television and cable TV to ensure guest amusement. In certain chosen rooms, mini bar is conveniently available for your use. In the hotel, certain guest bathrooms come equipped with essential bathroom amenities, such as a hair dryer, toiletries and bathrobes, ensuring a comfortable stay for guests. A delightful breakfast is the perfect way to begin your day, and at The Chester Grosvenor, you can always indulge in a scrumptious meal on-site. Allow your journey to be free from the pangs of hunger! On-site eateries offer delicious and accessible meal choices. An evening spent at hotel's bar can offer as much enjoyment as venturing out with your fellow travelers. At The Chester Grosvenor, guests can take pleasure in the delightful recreational amenities provided for their entertainment. Conclude your days in complete tranquility by paying a visit to massage, steam room, spa and sauna for ultimate relaxation. At the hotel fitness center, you have the option to engage in your daily exercise routine or simply alleviate your jet lag by breaking a sweat.

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Guest scores & sentiment

From 625 guest reviews · multi-source · as of 2026-07-04

Guests praise the prime location and exceptional, warm staff service. Rooms are generally spacious and comfortable. Common complaints include aging facilities (bathroom details, curtains), occasional HVAC/plumbing issues, high parking fees, and unclear breakfast pricing policies.

Dimension scores · cross-source

Location9.8
Cleanliness9.6
Service9.2
Surroundings9.2
Facilities8.9
Value8.3
PraisedExcellent central location · Exceptional staff service · Grand and luxurious atmosphere · Convenient valet parking
ComplaintsDated room facilities · Breakfast often extra cost · AC noise issues · Confusing parking directions

KEYIdeal for those valuing location and service. Verify parking, inspect room amenities, and clarify breakfast inclusions and costs.

FAQ · grounded in hotel data & reviews

locationIs the hotel location convenient? How is the surrounding transport?
Yes, it has an excellent prime location with a dimension score of 9.8. It is centrally located and highly praised by guests for convenience.
diningIs breakfast included in the room rate? What are the options?
Room rates usually include Continental breakfast; Full English requires extra payment. The Arkle and La Brasserie offer high-quality dining experiences.
serviceHow is the level of service at the hotel?
Service is highly praised with a dimension score of 9.2. Staff are warm and professional, with concierge and dining services receiving specific commendations.
roomAre the rooms spacious and comfortable? What is the condition of facilities?
Rooms are generally spacious and clean (score 9.6). However, some facilities are aging, such as bathroom details or AC, so verify room condition upon arrival.
facilityDoes the hotel have a spa or fitness facilities?
Yes, it features a luxury spa with thermal suites and saunas. Some guests noted the gym is small or spa access varies, so check availability in advance.
policyWhat are the check-in/out times? Is parking available?
Check-in is at 15:00 and check-out at 11:00. Parking is available but noted as expensive and sometimes confusingly guided.
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