Guest scores & sentiment

From 205 guest reviews · multi-source · as of 2026-07-17

Guests praise the tranquil atmosphere, friendly staff, and excellent food, calling it a relaxation paradise. Main complaints include high prices, basic amenities (no AC/WiFi), bugs, and occasional maintenance issues, though overall satisfaction remains high.

Dimension scores · cross-source

Location9.6

Cleanliness9.6

Service9.4

Facilities9.1

Surroundings9.0

Value8.8

＋ PraisedFriendly and professional staff · Delicious and fresh food · Excellent snorkeling conditions · Peaceful and private environment

－ ComplaintsOutdated facilities/maintenance issues · Lack of AC/Wi-Fi · Inconsistent service quality · Variable food quality

KEYIdeal for those seeking tranquility and nature. Accept basic amenities, prepare for bugs, and budget for dining.

Guest reports describe individual stays. Confirm important facilities, benefits and arrival arrangements with the hotel.

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Room types · 5

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

1 Bedroom Beachfront

2 × Twin bed / 1 × Queen bed50 ㎡up to 4

Located on the water's edge, these beachfront bungalows have a living area and large balcony with views across the channel to the distant mountains and town of Santo. Please note that the price is based on 2 or 3 guests. Maximum occupancy is 4 (see Hotel Policies).

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1 Bedroom Gardenview

2 × Twin bed / 1 × Queen bed50 ㎡up to 4

Surrounded by tropical plants, these bungalows are set back from the beach in the garden. Includes a private balcony and private bathroom. Please note that the price is based on 2 or 3 guests. Maximum occupancy is 4 (see Hotel Policies).

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Studio Beachfront

1 × Queen bed50 ㎡up to 2

Located on the water's edge with a balcony overlooking the ocean. Please note that there is no capacity for additional guests. Please note that children cannot be accommodated in this bungalow.

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Studio Gardenview

1 × Queen bed50 ㎡up to 2

Set back from the water among the tropical gardens. Includes a private balcony and private bathroom. Please note that there is no capacity for additional guests. Please note that children cannot be accommodated in this bungalow.

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Studio Beachfront with Plunge Pool

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Facilities · 77

All facilities & services listed by the hotel (aggregated across sources).

Free beach shuttleHealth or beauty spa nearbyGuest education on local ecosystems and cultureSwimming poolFamily roomsLuggage storageExpress check-in/check-outSafety deposit boxMassage servicesPacked lunchesTerracePrivate check-in/check-outBoard games/puzzlesConcierge serviceKid mealsEvening entertainmentOutdoor furnitureShallow endStaff adhere to local safety protocolsGuest rooms disinfected between staysCleaning standards that are effective against CoronavirusPhysical distancing rules followedCashless payment availableFire extinguishersFirst aid kit availableSanitized tableware & silverwareContactless check-in/check-outInvoice providedGuests can opt-out any cleaning services during stayShared stationery like menus, pens are removedGuest room sealed after cleaningPhysical distancing in dining areasKey accessFood delivered to guest roomProcess in place to check health of guestsAccess to health care professionalsDelivered food - securely coveredThermometers for guests provided by propertyHappy hourInternet accessJapanese gardenFree beach shuttleFishing nearbyExpress check-inExercise/lap poolNo accessible shuttleNo accessible train station shuttleConcerts/live showsPaddle boating nearbyPool sun loungersPrivate beach nearbyReception hallScuba diving on siteBicycle-friendly propertyBeach toysSnorkeling on siteBeach club nearby (surcharge)Supervised childcare/activitiesSwimming nearbyAirport transportation - pickup (surcharge)Television in common areasAirport transportation - drop-off (surcharge)Vegetarian menu options availableAccessible train station shuttleAccessible shuttleWater sports equipmentWine release eventsFree wired internetGuest education on local ecosystems and cultureHealth or beauty spa nearbyHorse riding nearbyHosted evening meal (reserve)Housekeeping on requestNon-smoking roomsRestaurantTour deskNon-smoking throughout