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Iberostar Waves Tucán - All Inclusive

★★★★·8.6/ 10Recommended
·property
📍Avda. Xaman-Ha, Lote Hotelero No 2, Playa del Carmen, QROO, 77710 · Playa del Carmen ↗
🌐Official site ↗
2022-12-01 opened· 350 rooms· Check-in 03:00 PM / out 12:00 PM
Proposal/romance packages availableNature reserveMeeting roomsFitness facilitiesFull-service spa24-hour front deskAll 58 facilities +
Review
04

Guest scores & sentiment

From 279 guest reviews · multi-source · as of 2026-07-11

Guests praise the jungle setting, wildlife, and friendly staff, noting good value for families. Complaints focus on aging facilities, restaurant booking issues, aggressive upselling, beach chair scarcity, noise, declining food quality, and stricter minibar policies.

Dimension scores · cross-source

Location9.4
Service9.2
Cleanliness9.2
Value8.8
Facilities7.6
＋ PraisedUnique jungle setting and wildlife · Excellent beach and pool facilities · Friendly staff and kids' club · Safe gated community
－ ComplaintsTedious check-in with sales pressure · Some rooms are dated or noisy · Average specialty restaurants · Pool chairs reserved with towels

KEYIdeal for nature-loving families seeking value. Book restaurants early; manage expectations on facility age and food consistency.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location and environment?＋
With a location score of 9.4, it is praised as a tropical jungle paradise featuring beautiful beaches and opportunities to spot wildlife like monkeys and peacocks.
diningAre there diverse dining options? Any tips?＋
There are 8 restaurants and 5 bars, but guests note difficulties in booking specialty restaurants, aggressive upselling, and recent declines in food quality.
familyIs this hotel suitable for families with children?＋
Despite having kids' clubs listed, the policy states 'children_allowed: false'. Please contact the hotel directly to confirm if children are permitted, as there seems to be a contradiction.
serviceWhat is the staff service like?＋
Service scores 9.2/10, with guests praising friendly and helpful multilingual staff. However, some report long check-in processes with aggressive upselling.
roomHow are the room facilities and cleanliness?＋
Cleanliness scores 9.2, but facilities score only 7.6 due to aging equipment and occasional AC issues. Some guests also noted stricter minibar policies recently.
facilityWhat leisure and fitness facilities are available?＋
Features 4 pools, tennis courts, spa, sauna, and gym. Beach chairs are scarce and often lead to conflicts, so arrive early. Snorkeling and ecotours are available nearby.
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