Name: Criterion Hotel Napier
Address: 48 Emerson Street, Napier, NZ

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Guest scores & sentiment

From 163 guest reviews · multi-source · as of 2026-07-19

Guests praise the central location, newly renovated Art Deco rooms, comfortable beds, and helpful staff. Main complaints include lack of on-site parking requiring a walk to partner lots, hallway light intrusion, noise issues, and missing room amenities like chairs.

Dimension scores · cross-source

Service10.0

Location10.0

Cleanliness9.7

Value9.0

Facilities8.9

＋ PraisedPrime central location · Exceptional staff hospitality · Clean, well-renovated rooms · Quality included breakfast & amenities

－ ComplaintsNo onsite parking; requires walking to partner lots · Street/bar noise and hallway light leakage · Limited storage space and lack of chairs · Poor signage makes entrance hard to locate

KEYIdeal for walkers valuing central location and retro style. Drivers must accept parking inconvenience. Light-sensitive guests should request street-facing rooms or bring eye masks.

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Room types · 4

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

Superior King Suite

1 × Sofa bed / 1 × Queen bed38 ㎡up to 3

The air-conditioned suite has 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite features a tea and coffee maker, a wardrobe, heating, as well as a flat-screen TV. The unit has 2 beds.

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Studio - Disability Access

1 × Queen bed35 ㎡up to 2

The air-conditioned suite features 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite offers a tea and coffee maker, a wardrobe, heating, as well as a flat-screen TV. The unit offers 1 bed.

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Deluxe King Suite

1 × Queen bed32 ㎡up to 2

The air-conditioned suite has 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite features a tea and coffee maker, a wardrobe, heating and a flat-screen TV. The unit has 1 bed.

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Deluxe Queen Suite

1 × Double bed25 ㎡up to 2

The air-conditioned suite features 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite offers a flat-screen TV, a tea and coffee maker, a wardrobe and heating. The unit offers 1 bed.

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Facilities · 42

All facilities & services listed by the hotel (aggregated across sources).

Air conditioningLift / ElevatorFax/photocopyingSoundproof roomsFacilities for disabled guestsGrocery deliveriesLower bathroom sinkStaff adhere to local safety protocolsGuest rooms disinfected between staysCleaning standards that are effective against CoronavirusPhysical distancing rules followedHand sanitizer in guest room and key areasCashless payment availableFire extinguishersFirst aid kit availableSanitized tableware & silverwareInvoice providedGuests can opt-out any cleaning services during staySmoke alarmsShared stationery like menus, pens are removedGuest room sealed after cleaningProperty cleaned by professional cleaning companiesPhysical distancing in dining areasFood delivered to guest roomProcess in place to check health of guestsScreens / Barriers between staff and guests for safetyFace masks for guests available24-hour securityDelivered food - securely coveredSecurity alarmKey card accessInternet accessBulk dispenser for toiletriesSnack bar/deliTelevision in common areasFree wired internetGolfing on siteHousekeeping on requestNon-smoking roomsRoom serviceNon-smoking throughoutWheelchair accessible

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Nearby & map

Sights

1

McLean Park

culture

Sports ground

1.4km

2

National Aquarium of New Zealand

park

aquarium in Napier, New Zealand

1.2km

3

Marineland, Napier

park

former marine mammal park in Napier, New Zealand

521m

4

Park Island, Napier

culture

napier's Stadium

5.6km

1

2

3

4

Click a row to locate it · distances are approximate. Data from Overture / Michelin / Wikidata.