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Extended Stay America Suites - Redlands

★★★·7.3/ 10Good
·Hotels
Offsite parking discounted rates availableFitness facilities (surcharge)Air conditioningFamily roomsLift / ElevatorFacilities for disabled guestsAll 19 facilities +
Review
Official

Clients can make good use of the wireless internet connection available at the public areas of the establishment. The reception desk is not open throughout the day. Some services may be payable.

04

Guest scores & sentiment

From 75 guest reviews · multi-source · as of 2026-07-20

Guests appreciate the location, value, and friendly staff. However, severe complaints dominate regarding hygiene (cockroaches, dirt, odors) and poor maintenance (broken TVs, elevators, uncomfortable beds, noise).

Dimension scores · cross-source

Wi-Fi8.0
Service7.2
Location7.2
Value6.2
Rooms6.1
Facilities6.0
Cleanliness6.0
PraisedGood value · Good location · Friendly staff · Friendly and welcoming staff
ComplaintsPoor hygiene/Pests · Broken facilities · Indifferent service · Noise issues

KEYSuitable for budget travelers valuing location. Check room hygiene and facilities carefully; expect potential pest issues and aging equipment.

FAQ · grounded in hotel data & reviews

locationHow is the location and what are nearby attractions?
The hotel enjoys a prime location near the University of Redlands and Fiesta Village, with short drives to LA/Ontario International Airport.
valueIs this hotel good value for money?
Guests widely appreciate the great value and affordable prices, considering the location and basic amenities despite some aging facilities.
serviceIs the front desk staff friendly?
Yes, friendly staff is a key positive point. The front desk is helpful with local info, though some complaints exist regarding booking cancellations.
roomWhat room facilities are available? Is it suitable for long stays?
Suites feature AC, free WiFi, flat-screen TV, cable, and kitchenettes with fridges, ideal for extended stays. However, some beds are uncomfortable.
pros_consWhat are the main pros and cons?
Pros: Good location, great value, friendly staff. Cons: Poor hygiene (cockroaches, odors), broken facilities (TVs, elevators), noise, and uncomfortable beds.
policyWhat are the check-in and check-out times?
Check-in is at 15:00 and check-out at 11:00. Note that the front desk has limited hours, so plan your arrival accordingly.
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