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Grand Plaza Hotel & Wellness

★★★★★·8.7/ 10Recommended
·Hotels
Check-in 03:00 PM / out 12:00 PM
Electric car charging stationFireplace in lobbyFitness facilitiesHealth clubFull-service spa24-hour front deskAll 45 facilities +
Review
04

Guest scores & sentiment

From 497 guest reviews · multi-source · as of 2026-07-05

Guests praise the central location, attentive staff, and comfortable rooms. Breakfast and SPA are highlights, though SPA access is limited to one hour. Complaints focus on high room temperatures with poor AC control, uncomfortable pillows, occasional SPA closures, and inconsistent service regarding special requests.

Dimension scores · cross-source

Location9.4
Cleanliness9.2
Service8.9
Facilities8.9
Surroundings8.8
Value8.5
Rooms8.0
PraisedExcellent central location · Attentive and professional staff · Abundant and delicious breakfast · Comfortable and clean rooms
ComplaintsStrict SPA time limits · Poor soundproofing in some rooms · High food and beverage prices · Some facilities are outdated or faulty

KEYIdeal for shoppers and skiers seeking convenience. Verify SPA hours in advance, consider summer heat sensitivity, and reconfirm special occasion requests upon booking.

FAQ · grounded in hotel data & reviews

locationIs the hotel location convenient? How is the surrounding transport?
Yes, guests highly praise its excellent central location (dimension score 9.4). A ski shuttle is available for slope access, making it very convenient.
diningHow is the breakfast? What dining options are available?
Breakfast is widely praised as abundant and tasty, though it incurs a surcharge. Options include Restaurante Instants, a coffee shop, and room service.
facilityDoes the hotel have spa or fitness facilities? How is the experience?
Yes, it features a full-service spa, health club, and sauna (facilities score 8.9). Note that spa access may be limited to one hour or subject to closures.
roomAre the rooms comfortable? Any notable downsides?
Rooms are spacious but some guests report high temperatures with poor AC control and uncomfortable pillows. It is advisable to request specific bedding or temperature preferences.
serviceWhat is the quality of service and professionalism?
Staff are generally attentive and professional (service score 8.9). However, some guests noted occasional slow responses or overlooked special requests like birthday celebrations.
policyWhat are the check-in/out times? Are pets allowed?
Check-in is at 15:00 and check-out at 12:00. Pets are allowed. The property is smoke-free, and 24-hour front desk and luggage storage are available.
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