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Homewood Suites by Hilton Richmond - West End / Innsbrook

★★★·8.5/ 10Recommended
·Hotels
1998 opened · 2008 renovated· Check-in 03:00 PM / out 12:00 PM
Offsite parking discounted rates availableFitness facilities (surcharge)Air conditioningSwimming poolFamily roomsBBQ facilitiesAll 64 facilities +
Review
Official

Homewood Suites by Hilton Richmond - West End/Innsbrook provides flawless service and all the necessary facilities for visitors. Stay connected with your associates, as complimentary Wi-Fi is available during your entire visit. When arriving by car, you'll be grateful for the on-site complimentary parking at hotel. The hotel offers reception assistance, including luggage storage, to ensure guest satisfaction. Whether you're here for an extended stay or simply require fresh garments, the hotel ensures your cherished travel attire remains spotless and accessible with the convenience of laundry service located on the premises. The hotel's daily housekeeping ensures an excellent option for your stay. To ensure the well-being and convenience of all visitors, smoking is strictly prohibited throughout the entire hotel. In order to ensure the utmost level of relaxation, the guestrooms feature an inviting design and are equipped with all basic necessities, creating a delightful stay experience. To ensure your satisfaction, certain rooms in the hotel come fitted with blackout curtains for a more pleasant stay. In select rooms, visitors can enjoy a touch of amusement with the availability of daily newspaper, television and in-room video streaming for their entertainment needs. Within specific rooms, a refrigerator and instant tea is conveniently available for your use. Understanding the significance of bathroom facilities in enhancing visitor contentment, hotel offers a hair dryer and toiletries within a few chosen chambers. Each day, arise to a delightful complimentary morning meal at Homewood Suites by Hilton Richmond - West End/Innsbrook. Visitors staying at Homewood Suites by Hilton Richmond - West End/Innsbrook have the option to receive groceries in their room for meal preparation, courtesy of the unique service provided by the hotel. Visitors wishing to create their personal culinary delights will appreciate the on-site BBQ facilities provided at this establishment. Throughout the day, engage in the entertaining activities available at Homewood Suites by Hilton Richmond - West End/Innsbrook. Unwind by the pool at hotel and cherish a leisurely moment. Guests who enjoy maintaining their fitness regimen while on holiday can visit the fitness center provided by hotel.

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Guest scores & sentiment

From 205 guest reviews · multi-source · as of 2026-07-12

Guests praise friendly staff, spacious clean rooms, and abundant breakfast. Common complaints involve aging facilities, poor soundproofing, and occasional maintenance issues like elevator breakdowns or AC failures.

Dimension scores · cross-source

Location8.8
Service8.4
Facilities8.0
Cleanliness8.0
Surroundings8.0
Value8.0
PraisedSpacious suites with kitchens · Friendly and accommodating staff · Varied breakfast options · Friendly and professional staff
ComplaintsPoor room cleanliness · Aging facilities and maintenance issues · Poor soundproofing · Aging or malfunctioning facilities

KEYSuitable for families/business travelers valuing service and space. Expect aging facilities; check elevator status and consider noise sensitivity.

FAQ · grounded in hotel data & reviews

locationHow is the location and transportation convenience?
Located minutes from downtown and UR, with a free shuttle to nearby shops. High location score of 8.8 makes travel easy.
diningWhat are the breakfast and dining options?
Complimentary abundant breakfast is highly praised. A manager's reception offers light dinners, and in-room kitchens allow self-catering.
familyIs this hotel suitable for families?
Highly recommended for families due to spacious suites, kitchens, and pet-friendly policy. Seasonal pool and family rooms are available.
businessHow is the experience for business travelers?
Business guests appreciate the home-like feel, free breakfast, and spacious rooms. Note that Wi-Fi may be unstable and soundproofing varies.
coupleAny recommendations or tips for couples?
Couples love the spacious, clean rooms and comfortable bedding. However, poor soundproofing and aging facilities in some rooms are common complaints.
roomWhat are the room facilities and hygiene like?
Rooms feature flat-screen TVs, sofa beds, and full kitchens. While spacious, some guests report mold, stains, and inconsistent cleaning.
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