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Mercure Resort Sanur

★★★★·8.4/ 10Recommended
·Hotels
1989 opened · 2004 renovated· 189 rooms· Check-in 03:00 PM / out 11:30 AM
Offsite parking discounted rates availableFree beach shuttleHealth or beauty spa nearbyAir conditioningSwimming poolFamily roomsAll 102 facilities +
Review
Property information · Agoda

Mercure Resort Sanur provides flawless service and all the necessary facilities for visitors. Stay connected with your associates, as complimentary Wi-Fi is available during your entire visit. To facilitate your arrival and departure, you can pre-book airport transfer services prior to checking in. The hotel offers taxi, car hire and shuttle amenities for your ease in navigating around Bali. When arriving by car, you'll be grateful for the on-site complimentary parking at hotel. The hotel offers reception amenities including concierge service, express check-in or check-out, luggage storage and safety deposit boxes to ensure a comfortable stay for guests. Should you require it, the tours can even assist you in booking tickets and securing reservations for the finest shows and events in the vicinity. Whether it's an extended stay or simply needing fresh attire, dry cleaning service and laundry service provided by hotel ensures your cherished travel garments stay spotless and accessible. Your stay will be comfortable with the presence of 24-hour room service, room service and daily housekeeping as an in-room amenity for your relaxation and enjoyment. Need something at the last minute? The convenience stores has you covered, ensuring your requirements are met without any inconvenience. Smoking is permitted solely in the specified smoking zones allocated by hotel. In order to ensure the utmost level of relaxation, the guestrooms feature an inviting design and are equipped with all basic necessities, creating a delightful stay experience. To ensure a pleasant stay, a selection of rooms at hotel come furnished with linen service, blackout curtains and air conditioning, all designed with your ease in mind. Several chosen accommodations at Mercure Resort Sanur have a balcony or terrace incorporated into the room design. In select rooms, visitors can enjoy a touch of amusement with the availability of television and cable TV for their entertainment needs. Within specific rooms, a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar is conveniently available for your use. Understanding the significance of bathroom facilities in enhancing visitor contentment, hotel offers a hair dryer, toiletries and bathrobes within a few chosen chambers. Start your day stress-free at Mercure Resort Sanur as breakfast is made available for you on the premises. How about kicking off each day of your getaway with a delicious cup of coffee? At the hotel, relish in the invigorating taste of a freshly brewed, excellent coffee. Various excellent meal offerings at hotel ensure that enticing and easily accessible options are constantly available. Upon your arrival, don't miss experiencing bar for enjoyable in-house evening entertainment. Visitors wishing to create their personal culinary delights will appreciate the on-site BBQ facilities provided at this establishment. Throughout the day, engage in the entertaining activities available at Mercure Resort Sanur. Make sure to discover the readily available beach at hotel. Unwind and conclude each day delightfully by stopping by massage and spa, ensuring a soothing experience. Unwind by the pool at hotel and cherish a leisurely moment. Enjoy a refreshing beverage al fresco at hotel's poolside bar savoring your preferred concoction.

04

Guest scores & sentiment

From 765 guest reviews · multi-source · as of 2026-07-03

Guests praise the beachfront location, lush gardens, and friendly staff, noting good value. Main complaints involve aging facilities, inconsistent room cleanliness, and breakfast service issues like low stock and lack of variety.

Dimension scores · cross-source

Surroundings9.2
Service8.1
Location8.1
Value8.0
Facilities7.9
Cleanliness7.9
Rooms7.8
+ PraisedExcellent beachfront location · Friendly and helpful staff · Good value for money · Quiet and charming atmosphere
- ComplaintsDated rooms and bathrooms · Poor soundproofing and AC noise · Inconsistent cleaning standards · Expensive or average food quality

KEYSuitable for those valuing service and beach ambiance over modern hardware. Manage expectations regarding room condition and breakfast efficiency.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location and environment?+
The hotel boasts an excellent beachfront location and a 9.2-rated tropical garden environment. While some note the beach could be cleaner, the overall atmosphere is serene and relaxing.
serviceWhat is the staff service attitude like?+
Staff service scores 8.1, with guests consistently praising their enthusiasm and professionalism. Friendly and efficient service is a major highlight of the stay.
diningHow is the breakfast experience?+
While breakfast variety is appreciated, replenishment is often slow. Some guests report limited options and smoke drifting from smokers near the dining area.
roomWhat are the room facilities and hygiene conditions like?+
Rooms score 7.8 for facilities and 7.9 for cleanliness. Main complaints involve aging facilities, mold, pests, or odors in some rooms, indicating a need for better maintenance.
familyIs this hotel suitable for family trips?+
Yes, it offers family rooms, kid meals, and pools. While facilities are good for kids, guests should note the beach may be dirty and some rooms have aging infrastructure.
businessIs it convenient for business travelers?+
It is generally convenient with free WiFi and laundry services. However, some executive room guests reported unstable internet, and there are no dedicated business meeting spaces.
Guest reports describe individual stays. Confirm important facilities, benefits and arrival arrangements with the hotel.
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