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Polo Towers, Shillong

★★★★·8.2/ 10Recommended
·Hotels
📍Polo Grounds · Shillong ↗
📞+913642222341
2019 renovated· 52 rooms· Check-in 02:00 PM / out 12:00 PM
Offsite parking discounted rates availableNightclubFitness facilities (surcharge)Health or beauty spa nearbyAir conditioningFamily roomsAll 73 facilities +
Review
Official

The hotel comprises a total of 30 snug rooms. Clients may take advantage of the Wi-Fi connection throughout. Hotel Polo Towers Shillong offers a 24-hour reception service, so that guests' needs will be fully met at any time of the day or night. The car park may be useful to those arriving by car. If pampering is needed, guests can take advantage of the health facilities offered. Hotel Polo Towers Shillong is provided with all the necessary services and amenities for a successful business event. Some services may be subject to additional charges.

04

Guest scores & sentiment

From 281 guest reviews · multi-source · as of 2026-07-10

Guests praise exceptional staff hospitality and delicious breakfast/local food. Location is central yet quiet. Main complaints involve outdated/small rooms, occasional hygiene issues, and inconsistent dinner service.

Dimension scores · cross-source

Surroundings9.4
Service8.9
Location8.9
Value8.7
Cleanliness8.1
Facilities7.6
＋ PraisedExcellent location · Friendly staff · High-quality breakfast · Clean rooms
－ ComplaintsAging facilities · Poor soundproofing · Unreliable WiFi · Erratic hot water

KEYIdeal for those valuing service and food. Manage expectations regarding room age/facilities.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location and transportation convenience?＋
Located centrally in Shillong with high ratings for location (8.9) and environment (9.4). While convenient, some street-facing rooms may have noise, so request quiet rooms if needed.
diningIs the breakfast and dining selection rich?＋
Breakfast is highly praised for variety and local flavors (Service 8.9). Ginger restaurant offers Indian, Continental, and Chinese dishes with room service. Note: Dinner service consistency has been occasionally criticized.
businessWhat is the experience like for business travelers?＋
Business guests appreciate the central location and service but note outdated facilities and occasional ventilation issues. Some felt the lack of standard welcome amenities for a 4-star hotel.
coupleAny tips for couples staying here?＋
Couples love the central location and quiet vibe but should note some rooms are small and street-facing ones may have poor soundproofing. Check Wi-Fi stability when booking.
roomHow are the room facilities and hygiene?＋
Rooms have AC, TV, and minibar, but facilities are often described as outdated (Facilities score 7.6). Hygiene is generally good, though occasional issues with corners or hardware (AC/hot water) were reported.
serviceWhat is the level of hotel service?＋
Service is the highlight with a score of 8.9. Staff are praised for being enthusiastic and professional, with many specific mentions. 24-hour front desk and private check-in/out enhance the experience.
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