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UR STAY Apartments Leicester

★★★★·8.8/ 10Recommended
·Apartments
Family roomsLift / ElevatorLuggage storageExpress check-in/check-outSafety deposit boxFax/photocopyingAll 43 facilities +
Review
04

Guest scores & sentiment

From 92 guest reviews · multi-source · as of 2026-07-19

Guests praise the central location, spaciousness, cleanliness, and exceptional service from manager Jay. Common complaints include narrow/paid parking, worn-out furnishings, missing kitchen items, and occasional severe issues like mold, poor maintenance, or rude staff behavior.

Dimension scores · cross-source

Wi-Fi10.0
Location8.9
Cleanliness8.8
Value8.7
Facilities8.7
Rooms8.6
Service8.5
Surroundings8.4
PraisedExcellent central location & transport links · Friendly, attentive host & staff · Spacious, clean & well-equipped apartments · Affordable city-centre parking
ComplaintsNighttime traffic noise · Occasional cleaning oversights & minor maintenance issues · Insufficient lighting in living/bedroom areas · Traffic noise at night

KEYIdeal for location-focused travelers and families. Drivers should note parking constraints. Check specific unit condition due to varying maintenance levels.

FAQ · grounded in hotel data & reviews

locationHow is the location and transportation convenience?
Located centrally near Leicester Railway Station and De Montfort University, it scores 8.9 for location. Guests praise the convenient transport links and abundant nearby dining options.
serviceWhat is the quality of service like?
Manager Jay receives high praise for being helpful and enthusiastic. With a service score of 8.5 and a 99% recommendation rate, most guests appreciate the efficient assistance.
roomHow are the room facilities and comfort?
Apartments are spacious and clean with full kitchens and free WiFi (scored 10.0). Room score is 8.6, though some guests noted worn-out furnishings or missing kitchen items.
familyIs this hotel suitable for families?
Yes, children are allowed and family rooms are available. 40 family reviews highlight convenience, amenities, and value, though some noted potential noise or hot water issues.
coupleWhat is the experience like for couples?
16 couple reviews praise the central location and service. Main complaints involve expensive/narrow parking and occasional hygiene or furniture issues in some units.
policyWhat are the check-in and check-out times?
Check-in is after 15:00 and check-out is before 12:30. Express check-in/out and luggage storage are available for flexible scheduling.
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