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Hotel Sorrento

★★★
·Hotels
📍Calle 37, 235 · Santa Teresita ↗
Fitness facilitiesFree breakfast24-hour front deskGardenFree WiFiOutdoor pool - seasonalAll 12 facilities +
Review
04

Guest scores & sentiment

From 75 guest reviews · multi-source · as of 2026-07-20

Guests consistently praise the prime location, friendly staff, and excellent dining including breakfast. The hotel’s boutique ambience, pool, gym, and bars receive high marks. Main drawbacks are the unheated outdoor pool in cooler months, inconsistent soundproofing, lack of an elevator for heavy luggage, and varying room comfort across sections.

Dimension scores · cross-source

Location9.7
Rooms9.6
Service9.5
Cleanliness9.5
Facilities9.3
Wi-Fi8.9
Value8.5
＋ PraisedPrime location near Main Street and pier · Excellent breakfast and dining · Friendly and welcoming staff · Spacious, comfortable rooms and beds
－ ComplaintsOutdoor pool not heated in winter · Inconsistent soundproofing and noise · No lift, difficult luggage access · Limited hot drink and breakfast options

KEYIdeal for travelers prioritizing location and relaxation. Winter visitors should note the unheated pool, and those with heavy luggage or noise sensitivity should request a ground-floor or renovated room in advance.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location? Is transport convenient?＋
Guests rate the location highly at 9.7/10 across 75 reviews, frequently praising its prime setting. The front desk also offers tour and ticket assistance to help plan your trips.
diningAre breakfast and dining options plentiful?＋
The hotel offers complimentary buffet breakfast, an on-site restaurant, and room service. While dining receives high praise, some guests note limited hot drink options at breakfast.
coupleIs this hotel suitable for couples or solo travelers?＋
Yes. Among 75 reviews, 49 are from couples and 21 from solo travelers. Couples appreciate the spacious rooms and refined ambience, while solo guests enjoy the renovated design and comfortable bedding.
roomWhat are the room facilities and comfort like?＋
The hotel has 60 rooms equipped with LED TVs and free WiFi. Rooms score 9.6/10, generally praised for space and comfort, though some guests note varying interior quality.
serviceHow is the hotel's service?＋
Service scores 9.5/10 across 75 reviews, with guests consistently praising the friendly and professional staff. The 24-hour front desk also assists with tours and tickets.
facilityWhat are the pool and gym arrangements?＋
The hotel features fitness facilities and a seasonal outdoor pool, which is unheated in cooler months. Facilities score 9.3/10, offering a well-equipped setup for relaxation.
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