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Playa Suites

★★★★·7.6/ 10Good
·Hotels
📍Av Costera Miguel Aleman No 123, Acapulco, GRO, 39670 · Acapulco ↗
Boat tours nearbyMeeting roomsFitness facilitiesFull-service spa24-hour front deskLuggage storageAll 31 facilities +
Review
04

Guest scores & sentiment

From 280 guest reviews · multi-source · as of 2026-07-10

Guests praise the ocean views, spacious rooms, and friendly staff, with some noting good food taste. Major complaints include dilapidated facilities, poor hygiene (mold, stains), weak Wi-Fi, chaotic service, and billing disputes.

Dimension scores · cross-source

Location8.5
Rooms8.0
Cleanliness7.8
Service7.5
Facilities7.5
Wi-Fi7.1
Value6.7
Surroundings6.2
＋ PraisedPrime beachfront location · New and comfortable facilities · Friendly staff service · Excellent location and accessibility
－ ComplaintsSevere lack of kitchenware · Noisy air conditioning · Poor blackout curtains · Inconsistent cleaning standards

KEYSuitable for budget travelers prioritizing views over luxury. Manage expectations regarding aging infrastructure and connectivity.

FAQ · grounded in hotel data & reviews

locationIs the hotel conveniently located near the beach?＋
Yes, it is centrally located near pristine beaches with an 8.5 location score. Guests praise the convenient access to ocean views.
roomAre the rooms spacious? Is the sea view room worth choosing?＋
Rooms are generally spacious, especially suites. Sea view rooms are highly praised for their views and terraces, though some facilities may be dated.
diningIs breakfast included? What dining options are available?＋
Breakfast is available at a surcharge. There are two restaurants, a coffee shop, and bars. Some guests note good taste, while others report declining quality.
facilityWhat leisure and fitness facilities does the hotel offer?＋
It features four outdoor pools, a fitness center, a full-service spa, and a playground. Facilities score 7.5, though some guests note aging infrastructure.
serviceHow is the service attitude at the hotel?＋
Service is mixed. Many praise friendly staff (score 7.5), but some report chaotic processes or rude attitudes. Patience is advised.
pros_consWhat are the main pros and cons of staying here?＋
Pros: Ocean views, spacious rooms, convenient location, friendly staff. Cons: Dilapidated facilities, poor hygiene, very poor Wi-Fi, chaotic service.
Guest reports describe individual stays. Confirm important facilities, benefits and arrival arrangements with the hotel.
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