Search cities, hotels, brands…
1 / 24

Alexander Palace

★★★★·8.1/ 10Recommended
·Hotels
Fitness facilitiesFree breakfastFull-service spa24-hour front deskLuggage storageSaunaAll 27 facilities +
Review
04

Guest scores & sentiment

From 202 guest reviews · multi-source · as of 2026-07-17

Guest reviews are polarized. Praise focuses on friendly staff, spacious rooms, and good dining options. Complaints highlight aging facilities, cleanliness issues, AC failures, and parking difficulties, with many feeling the 4-star standard is not met.

Dimension scores · cross-source

Rooms7.5
Location7.0
Facilities6.2
Value6.0
Service6.0
Cleanliness5.0
+ PraisedAttentive and friendly staff · Excellent and abundant breakfast · Great thermal pool and spa experience · Spacious rooms and elegant dining hall
- ComplaintsOutdated facilities needing renovation · Inconsistent cleanliness in rooms/bathrooms · Insufficient elevator capacity and long waits · Dinner quality below 4-star standards

KEYSuitable for those valuing service over modern amenities. Verify parking; sensitive guests should be cautious regarding hygiene, noise, and AC.

FAQ · grounded in hotel data & reviews

locationHow is the location and convenience of this hotel?+
The hotel has an excellent location near Piscin Termali Columbus. However, parking is limited and can be difficult for some guests.
diningAre the breakfast and dining options rich?+
Free buffet breakfast is rich and tasty. However, some guests feel dinner quality does not meet 4-star expectations.
coupleIs it suitable for couples? What are the pros and cons?+
Suitable for couples due to friendly staff and great spa/pool. However, aging facilities, poor soundproofing, and average dinner quality are drawbacks.
familyWhat is the experience like for families with children?+
Pool and spa are family-friendly with warm staff. But aging buildings, small bathrooms, and poor AC/soundproofing significantly impact the experience.
businessIs it convenient for business travel? How are the facilities?+
Great location and professional staff suit business needs. However, outdated rooms, small bathrooms, and maintenance issues may affect comfort.
roomAre the rooms spacious? How is the cleanliness?+
Rooms are spacious, but cleanliness scores are low (5.0). Issues include stains, odors, pests, and AC failures, so hygiene-sensitive guests should be cautious.
No checkout or paid ranking here — commission never drives content.
Book on FlyerTrip →