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Gran Meliá Palacio de Isora Resort & Spa

★★★★★·8.8/ 10Recommended
·Hotels
📍Avenida Los Océanos s/n · Alcalá ↗
📞+34922869000·Official site ↗
2008 opened· 604 rooms· Check-in 03:00 PM / out 12:00 PM
ClubhouseNightclubFitness facilities (surcharge)Health or beauty spa nearbyAir conditioningSwimming poolAll 91 facilities +
Review
Official

Gran Melia Palacio de Isora Resort & Spa provides flawless service and all the necessary facilities for visitors. Share your photos and respond to emails at your convenience, thanks to the free Wi-Fi internet access offered by hotel. Should you require transportation to or from the airport, hotel is able to organize it prior to your arrival date. Taxi and car hire offerings at the hotel simplify arranging your excursions, explorations, and additional activities in Tenerife. Visitors can take advantage of the accessible parking options directly at the hotel. Reception services such as concierge service, luggage storage and safety deposit boxes are available to accommodate your requirements. Securing top-notch tickets and snagging sought-after dining reservations become effortless, thanks to the hotel's ticket service and tours. Traveling with minimal baggage is achievable at Gran Melia Palacio de Isora Resort & Spa, as the hotel's dry cleaning service and laundry service ensures your garments stay fresh. Room amenities like 24-hour room service and daily housekeeping contribute to making a perfect selection for your stay. The hotel maintains a completely smoke-free zone, providing a breathable atmosphere. Each accommodation at Gran Melia Palacio de Isora Resort & Spa is thoughtfully created and adorned to provide visitors with a comfortable, home-like atmosphere. In certain rooms, the hotel offers linen service, blackout curtains and air conditioning for guest convenience and satisfaction. At Gran Melia Palacio de Isora Resort & Spa, uniquely crafted rooms provide various layout choices, featuring spaces equipped with separate living room and balcony or terrace. In select rooms, guests at the hotel can enjoy top-notch in-room entertainment with television, in-room video streaming and cable TV available for their convenience. Rest assured, in a few chosen rooms, you will find the convenience of a refrigerator, a coffee or tea maker and mini bar at your disposal. Maintain your cleanliness and comfort using a hair dryer, toiletries and bathrobes available in select guest restrooms. Embark on your holiday experience in the most ideal manner. Commence each morning of your visit with an on-site breakfast. Experience the delight of a fresh morning by savoring excellent coffee at the cafe situated within hotel. Should you prefer not to venture out for a meal, the enticing culinary choices at hotel are always available for your satisfaction. Experience an unforgettable evening with your fellow travelers just a short distance away, at hotel's bar. Indulge in the numerous pursuits available at Gran Melia Palacio de Isora Resort & Spa. Unwind after a long day by stopping by massage, hot tub, salon, solarium, steam room, spa and sauna to rejuvenate your senses. Each day at hotel, immerse yourself in the invigorating waters of the pool, perfect for a rejuvenating plunge or a series of revitalizing laps. Bypass the formal attire and choose a laid-back mixed drink or brew at hotel's waterside lounge. For individuals who don't want to skip their exercise routine, visiting the hotel fitness center ensures you maintain your vitality and wellness.

04

Guest scores & sentiment

From 533 guest reviews · multi-source · as of 2026-07-05

Guests praise Red Level service, staff warmth, and facilities. Complaints focus on poor management in general areas, high food prices, inconsistent cleaning, limited sunbeds, and booking issues.

Dimension scores · cross-source

Cleanliness9.6
Service9.4
Location9.0
Rooms9.0
Facilities8.9
Value8.6
＋ PraisedExceptional Red Level service and staff attitude · Tranquil and private adult-only environment · Spacious, comfortable, and luxurious rooms · Beautiful views and well-maintained gardens/pools
－ ComplaintsHigh and non-transparent dining prices · Hygiene issues in some rooms · Difficulty securing pool loungers/shades · Chaotic restaurant reservation management

KEYRecommended for those seeking premium Red Level service. Book restaurants early; manage expectations for general areas.

FAQ · grounded in hotel data & reviews

locationHow is the location? Is it convenient?＋
Rated 9.0 for location, offering luxury ocean views and direct beach access. However, some guests note it is somewhat remote with limited nearby entertainment, so driving or using the shuttle is recommended.
diningWhat are the dining options and prices like?＋
Offers diverse cuisine from Mediterranean to Japanese with abundant breakfast options. However, guests frequently cite high prices, inconsistent food quality, and chaotic reservation management, so advance planning is advised.
familyIs this hotel suitable for families with children?＋
Highly suitable with a children's pool, slide, miniclub, and kid meals. The Red Level service offers a family lounge and private breakfast area, enhancing the experience despite the resort's large size.
coupleAny special recommendations for couples?＋
Couples rate it highly, especially praising the tranquility and prestige of Red Level service. The adults-only area offers a quiet, luxurious atmosphere ideal for romance, though some guests noted occasional cleaning issues.
roomHow are the rooms and facilities?＋
Rooms score 9.0, generally spacious with beautiful views. However, some guests reported cleaning lapses (e.g., insects, odors) and aging facilities. While luxury rooms are good, watch out for towel-hogging in public areas.
serviceHow is the staff attitude and professionalism?＋
Service scores an impressive 9.4, with staff praised for being warm, professional, and attentive, especially in the Red Level area. However, service response may be slower in general areas, creating a sense of hierarchy.
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