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Hotel Scala Frankfurt City

★★★·8.3/ 10Recommended
·Hotels
24-hour front deskLuggage storageFree WiFiConcierge serviceMultilingual staffComputer stationAll 13 facilities +
Review
04

Guest scores & sentiment

From 75 guest reviews · multi-source · as of 2026-07-21

Guests praise the central location, free water, friendly staff, and breakfast. Main complaints are lack of AC causing heat, non-functional appliances (fridge/fan), and street noise affecting sleep.

Dimension scores · cross-source

Location9.2
Service8.3
Value8.2
Rooms8.0
Cleanliness8.0
Wi-Fi7.8
Facilities7.6
+ PraisedCentral location · Friendly staff · High cleanliness · Excellent shower
- ComplaintsNo air conditioning/Heat · Noise/Insulation issues · Unreliable internet · Old/small facilities

KEYSuitable for short stays valuing location. Summer guests should expect heat/noise; verify appliance functionality beforehand.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location and transportation convenience?+
The hotel boasts an excellent central location (dimension score 9.2/10). Guests praise its convenient transport, with major attractions and shopping streets within walking distance.
diningWhat breakfast services are offered? Is there an extra charge?+
A buffet breakfast is available daily from 6:30 AM to 10:00 AM for a surcharge. Guests rate the breakfast highly as a positive aspect of their stay.
roomAre the rooms well-equipped? Is there air conditioning?+
Rooms feature flat-screen TVs, minibars, and modern bathrooms with showers. However, note that there is no air conditioning, which can cause heat in summer; some guests reported malfunctioning appliances.
serviceHow is the staff service attitude?+
Staff are praised for being friendly and helpful (service dimension score 8.3/10). Guests specifically mention the welcoming attitude of front desk and breakfast staff.
policyWhat are the check-in/out times? Are pets allowed?+
Check-in is at 14:00 and check-out at 11:00. Pets are allowed, but children are not accommodated. Please verify specific pet policies in advance.
pros_consWhat are the main pros and cons of this hotel?+
Pros: Excellent central location, free water, clean rooms, friendly staff. Cons: No AC causing summer heat, street noise, outdated/malfunctioning facilities, and unstable Wi-Fi.
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