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DoubleTree by Hilton Hotel New York City - Chelsea

★★★★·8.0/ 10Recommended
DDoubleTree by Hilton·Hilton Honors·Hotels
2008 opened · 2008 renovated· Check-in 04:00 PM / out 11:00 AM
Fitness facilities (surcharge)Air conditioningLift / ElevatorLuggage storageExpress check-in/check-outFax/photocopyingAll 39 facilities +
Review
Official

Great care is taken to ensure guests experience comfort through top-notch services and amenities. Stay connected with your associates, as complimentary Wi-Fi is available during your entire visit. When arriving by car, take advantage of the hotel's convenient on-site parking facilities. The hotel offers reception amenities including concierge service and luggage storage to ensure a comfortable stay for guests. Your stay will be comfortable with the presence of room service and daily housekeeping as an in-room amenity for your relaxation and enjoyment. To ensure the well-being and convenience of all visitors, smoking is strictly prohibited throughout the entire hotel. In order to ensure the utmost level of relaxation, the guestrooms feature an inviting design and are equipped with all basic necessities, creating a delightful stay experience. Several chosen accommodations at DoubleTree by Hilton Hotel New York City - Chelsea have a balcony or terrace incorporated into the room design. In select rooms, visitors can enjoy a touch of amusement with the availability of daily newspaper and television for their entertainment needs. Rest assured, quenching your thirst is not a concern with instant tea available in select accommodations. You'll be pleased to know that select guest bathrooms offer bathroom amenities such as a hair dryer, ensuring a comfortable stay. Various excellent meal offerings at hotel ensure that enticing and easily accessible options are constantly available. Upon your arrival, don't miss experiencing bar for enjoyable in-house evening entertainment. Throughout the day, engage in the entertaining activities available at DoubleTree by Hilton Hotel New York City - Chelsea. Guests who enjoy maintaining their fitness regimen while on holiday can visit the fitness center provided by hotel.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold EliteDiamond Elite
Hilton Honors · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastSubject to availability

Breakfast or bonus points

Lounge accessRarely
Late checkoutRarely
Welcome giftRarely
Awarded with 15 stays, 25 nights, or US$6,000 Eligible Spend during any calendar year. Members must re-qualify each calendar year; once earned, status is kept for the remainder of the calendar year in which it was earned and the subsequent calendar year.
04

Guest scores & sentiment

From 205 guest reviews · multi-source · as of 2026-07-13

Guests praise exceptional staff service and convenient location. Rooms are clean but some are small with AC noise. Elevator issues cause delays. Facilities feel dated.

Dimension scores · cross-source

Location9.0
Surroundings8.4
Service8.0
Cleanliness7.9
Rooms7.3
Facilities7.1
Value7.0
PraisedExceptional staff service · Prime location · Clean and tidy rooms · Comfortable beds
ComplaintsSmall room size · Dated/worn facilities · AC noise · Long elevator waits or breakdowns

KEYIdeal for those valuing service and location. Expect elevator waits and compact rooms.

FAQ · grounded in hotel data & reviews

locationIs the hotel location convenient? What attractions or transport are nearby?
Excellent location near Madison Square Garden and 28th St subway. Highly rated for convenience.
serviceHow is the service level? Are there recommended staff members?
Service is highly praised. Guests specifically mention Ismael, Diego, and Samantha for their helpfulness.
roomWhat are the room size and facility conditions like?
Rooms have modern amenities but are noted as small. Facilities feel dated, and some report AC noise.
diningWhat dining options are available? How is the breakfast quality?
Chelton's Bar and Grille serves American cuisine including breakfast. Breakfast quality is rated highly.
policyWhat are the check-in/out times? Are pets allowed?
Check-in at 16:00, check-out at 11:00. Pets are allowed. Luggage storage and express check-in available.
memberWhat official perks do Hilton Honors members get?
Diamond members get bonus points, lounge access, and possible late checkout. Gold/Silver get bonus points and potential breakfast/upgrades.
No checkout or paid ranking here — commission never drives content.
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