Name: Hotel el Manglar
Address: Calle 16 No. 108 / Av. 5 y 7 Col. Centro., Bacalar, MX

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Guest scores & sentiment

From 75 guest reviews · multi-source · as of 2026-07-21

Guests praise the prime beachside location, tranquil grounds, and friendly staff. Amenities like the pool and outdoor kitchen are highlighted. Common complaints include small/dark rooms, poor soundproofing causing noise issues, weak WiFi, and occasional pest infestations.

Dimension scores · cross-source

Service9.3

Location9.1

Rooms8.6

Cleanliness8.5

Value8.4

Facilities8.3

Wi-Fi7.5

＋ PraisedAttentive and friendly staff · Quiet beachside setting with relaxing pool · Well-maintained grounds and ample lounging amenities · Convenient nearby dining and good value

－ ComplaintsWeak or unreliable room WiFi · Occasional housekeeping oversights · Ant and bug infestations · Worn facilities or sagging mattresses in some rooms

KEYIdeal for beach lovers seeking tranquility. Request rooms away from noise sources, check WiFi coverage, and prepare for potential pests.

FAQ · grounded in hotel data & reviews

locationHow is the location? Is it near the beach?＋

The hotel boasts an excellent location near the beach (dimension score 9.1). Guests praise the tranquil garden setting and convenient seaside access.

serviceWhat is the staff service like? Is there a 24-hour front desk?＋

Service is highly rated (dimension score 9.3) with friendly and professional staff. A 24-hour front desk and concierge service are available for guest assistance.

roomWhat are the room facilities like? Is the WiFi good?＋

Rooms feature flat-screen TVs and AC, but WiFi is weak (dimension score 7.5). Some guests note rooms can be small or dimly lit; check connectivity needs beforehand.

pros_consWhat are the main pros and cons of this hotel?＋

Pros: Beachside location, peaceful grounds, great pool, friendly staff. Cons: Some small/dark rooms, poor soundproofing, unstable WiFi, and occasional pests.

policyWhat are the check-in/out times? Are pets allowed?＋

Check-in is at 15:00 and check-out at 12:00. Pets are not allowed. Family rooms and kid meals are available, making it suitable for families.

facilityWhat are the main facilities available?＋

Facilities include a beautiful garden, pool, outdoor kitchen, and terrace. It offers wheelchair accessibility, non-smoking rooms, and 24-hour security with high hygiene standards.

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Room types · 5

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

Comfort Triple Room

1 × Twin bed / 1 × Extra-large double bed (Super-king size)25 ㎡up to 4

This air-conditioned triple room includes a flat-screen TV with cable channels, a private bathroom as well as a patio. The unit offers 2 beds.

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Double Room with Private Bathroom

1 × Queen bed25 ㎡up to 3

This air-conditioned double room is consisted of of a flat-screen TV with cable channels, a private bathroom as well as a patio. The unit has 1 bed.

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Family Room with Private Bathroom

1 × Twin bed / 2 × Queen bed25 ㎡up to 6

This air-conditioned family room is consisted of of a flat-screen TV with cable channels, a private bathroom as well as a balcony with garden views. The unit has 3 beds.

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Quadruple Room with Private Bathroom

2 × Queen bed25 ㎡up to 5

This air-conditioned quadruple room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony with garden views. The unit offers 2 beds.

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Triple Room with Private Bathroom

1 × Twin bed / 1 × Queen bed25 ㎡up to 4

This air-conditioned triple room is consisted of of a flat-screen TV with cable channels, a private bathroom as well as a patio. The unit has 2 beds.

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Facilities · 52

All facilities & services listed by the hotel (aggregated across sources).

Offsite parking discounted rates availableAir conditioningFamily roomsFax/photocopyingFacilities for disabled guestsParkingTerraceConcierge serviceKid mealsOutdoor furnitureStaff adhere to local safety protocolsGuest rooms disinfected between staysCleaning standards that are effective against CoronavirusPhysical distancing rules followedHand sanitizer in guest room and key areasCashless payment availableFire extinguishersFirst aid kit availableSanitized tableware & silverwareContactless check-in/check-outGuests can opt-out any cleaning services during staySmoke alarmsShared stationery like menus, pens are removedGuest room sealed after cleaningProperty cleaned by professional cleaning companiesPhysical distancing in dining areasKey accessCCTV outside propertyProcess in place to check health of guestsAccess to health care professionalsScreens / Barriers between staff and guests for safetyFace masks for guests available24-hour securityDelivered food - securely coveredSecurity alarmThermometers for guests provided by propertyInternet accessJapanese gardenNo accessible train station shuttleOffsite parking discounted rates availableSelf parking (surcharge)Bicycle-friendly propertyAirport transportation - pickup (surcharge)Television in common areasAirport transportation - drop-off (surcharge)Accessible train station shuttleFree wired internetHousekeeping on requestNon-smoking roomsTour deskNon-smoking throughoutWheelchair accessible