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Sheraton Mall of the Emirates Hotel, Dubai

★★★★★·9.1/ 10Excellent
·Hotels
Check-in 03:00 PM / out 12:00 PM
Comprehensive recycling policyNo single-use plastic stirrersMeeting roomsFree beach shuttleFull-service spaFront entrance rampAll 100 facilities +
Review
Official

Sheraton Mall of the Emirates Hotel, Dubai provides flawless service and all the necessary facilities for visitors. The hotel offers car hire amenities to assist you in discovering your desired offerings in Dubai. When arriving by car, take advantage of the hotel's convenient on-site parking facilities. The hotel offers reception amenities including concierge service, express check-in or check-out and safety deposit boxes to ensure a comfortable stay for guests. Whether it's an extended stay or simply needing fresh attire, laundromat and dry cleaning service provided by hotel ensures your cherished travel garments stay spotless and accessible. Your stay will be comfortable with the presence of 24-hour room service, room service and daily housekeeping as an in-room amenity for your relaxation and enjoyment. In order to ensure the utmost level of relaxation, the guestrooms feature an inviting design and are equipped with all basic necessities, creating a delightful stay experience. Selected rooms offer in-room amusement like cable TV as a source of entertainment for guests to enjoy. Within specific rooms, instant tea and mini bar is conveniently available for your use. Understanding the significance of bathroom facilities in enhancing visitor contentment, hotel offers a hair dryer and bathrobes within a few chosen chambers. Start your day stress-free at Sheraton Mall of the Emirates Hotel, Dubai as breakfast is made available for you on the premises. How about kicking off each day of your getaway with a delicious cup of coffee? At the hotel, relish in the invigorating taste of a freshly brewed, excellent coffee. Visitors with specific dietary preferences can savor a variety of culinary styles at Sheraton Mall of the Emirates Hotel, Dubai, featuring halal choices to accommodate their needs. Upon your arrival, don't miss experiencing bar for enjoyable in-house evening entertainment.

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Guest scores & sentiment

From 760 guest reviews · multi-source · as of 2026-07-03

Guests praise the mall connection, spacious rooms, and friendly staff. Common complaints involve elevator transfers, renovation noise, facility maintenance, and crowded breakfast.

Dimension scores · cross-source

Location9.4
Surroundings9.4
Cleanliness9.2
Service9.1
Facilities9.0
Rooms8.7
Value8.4
PraisedExcellent location, direct mall/metro access · Spacious and clean rooms · Friendly and helpful staff · Good facilities, great pool
ComplaintsPoor food quality in some instances · Slow customer service response · Leaking bathtubs in some rooms · Insufficient gym ventilation

KEYIdeal for shoppers and families. Avoid renovation periods, allow time for elevators, and verify room details.

FAQ · grounded in hotel data & reviews

locationHow is the location? What convenient facilities are nearby?
Located in the heart of Dubai, directly connected to Mall of the Emirates and Ski Dubai with high guest ratings (9.4). It offers easy metro access and a free beach shuttle.
diningAre breakfast and dining options abundant?
Breakfast is available for a surcharge with good variety but can be crowded. The hotel features two restaurants, multiple bars, and 24-hour room service.
roomAre the rooms spacious and comfortable? Any notes?
Rooms are generally spacious and clean (9.2 rating). However, some guests report renovation noise, soundproofing issues, and maintenance flaws. Check for bathtub availability.
serviceWhat is the level of service?
Service scores 9.1, with staff praised for being friendly and professional. Multilingual support and concierge services are highly rated, though个别前台体验 varies.
facilityWhat leisure and fitness facilities are available?
Features a full-service spa, pool, sauna, steam room, and garden. Ski storage and nearby water sports are available. Facility rating is 9.0.
policyWhat are check-in/out times? Are pets or children allowed?
Check-in is at 15:00 and check-out at 12:00. Officially, children and pets are not allowed. Please verify specific policy details beforehand.
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