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Acta The Avenue

★★★★·9.3/ 10Excellent
·Hotels
Check-in 03:00 PM / out 12:00 PM
Electric bicycle charging stationAir conditioningLift / ElevatorLuggage storageSafety deposit boxFacilities for disabled guestsAll 54 facilities +
Review
04

Guest scores & sentiment

From 424 guest reviews · multi-source · as of 2026-07-06

Guests praised spacious, clean rooms, comfortable beds, and friendly staff with good breakfast. Complaints focused on AC failures/heat, construction noise, steep walks to center, and parking fee transparency issues.

Dimension scores · cross-source

Cleanliness9.3
Service9.1
Value8.9
Facilities8.9
Surroundings8.8
Location8.1
PraisedSpacious and comfortable rooms · Friendly and helpful staff · Abundant breakfast variety · Quiet and clean environment
ComplaintsUphill walk to center · AC issues · Parking fee disputes · Construction noise

KEYSuitable for those valuing comfort/service over proximity. Check AC status, note construction noise, and clarify parking fees.

FAQ · grounded in hotel data & reviews

locationHow is the location of Acta The Avenue? Is it convenient to reach the city center?
Located near Sao Bento Metro Station and Campanha Train Station (1.4 km), offering easy access to the city. However, some guests note it is a 20-30 minute uphill walk to the center, so using public transport is recommended.
diningAre the breakfast and dining options rich at this hotel?
Guests highly praise the varied and delicious breakfast buffet. The hotel features an on-site restaurant, bar, and coffee shop, though some business travelers noted hot food replenishment can be slow.
roomWhat are the room facilities and comfort level like?
Rooms are spacious, modern, and highly rated for cleanliness (9.3/10). Selected rooms include kitchens and flat-screen TVs. While beds are comfortable and showers have strong pressure, some guests reported AC malfunctions or temperature control issues.
serviceHow is the service quality at the hotel?
With a service score of 9.1, staff are widely praised for being friendly, professional, and helpful, especially during emergencies. The 24-hour front desk and concierge service ensure high-quality assistance.
facilityWhat main facilities does the hotel offer?
Facilities include WiFi, private parking, elevator, luggage storage, ironing service, and wheelchair accessibility. The hotel also enforces strict hygiene protocols, including room disinfection, hand sanitizers, and contactless check-in/out.
policyWhat are the check-in and check-out times? Are pets allowed?
Check-in is at 15:00 and check-out at 12:00. Children are welcome, but pets are not allowed. A 24-hour front desk is available to assist guests with early arrivals or late departures.
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