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concierge hotel

★★★★·8.3/ 10Recommended
·Hotels
Check-in 02:00 PM / out 11:00 AM
Offsite parking discounted rates availableAir conditioningFamily roomsSafety deposit boxFax/photocopyingParkingAll 43 facilities +
Review
Official

Enjoy garden views and amenities such as complimentary Wi-Fi and concierge services. This guesthouse also features gift shops/newsstands, a picnic area, and barbecue grills. Dine at the restaurant, grab snacks at one of the two coffee shops/cafes, or enjoy room service (during limited hours). Unwind with a drink at the bar/lounge. Full breakfasts are available daily (fee applies). Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Durban? This guesthouse offers 1076 square feet (100 square meters) of space, including a conference center and a meeting room. A roundtrip airport shuttle is available (surcharge), and free self-parking is available onsite. Make yourself at home in one of the 12 air-conditioned guestrooms, each featuring a private furnished balcony or patio, complimentary Wi-Fi, and cable programming. Bathrooms include showers, complimentary toiletries, and hair dryers. Distances are displayed to the nearest 0. 1 mile and kilometer. St. Mary's - 0. 1 km/0. 1 mi; Florida Road - 0. 1 km/0. 1 mi; Royal Durban Golf Club - 0. 4 km/0. 2 mi; African Art Centre - 0. 4 km/0. 3 mi; Greyville Race Course - 0. 9 km/0. 5 mi; Durban Botanical Gardens - 1. 7 km/1. 1 mi; and more. The preferred airport for The Concierge is King Shaka Intl. Airport (DUR) - 32. 1 km/19 mi.

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Guest scores & sentiment

From 363 guest reviews · multi-source · as of 2026-07-07

Guests praise friendly staff, spacious rooms, and security, creating a home-like vibe. Main complaints include noisy/dilapidated surroundings, maintenance issues like faulty keys, and occasional cleanliness lapses.

Dimension scores · cross-source

Service8.7
Cleanliness8.3
Value8.2
Facilities8.2
Location7.3
PraisedFriendly and attentive staff · Clean and comfortable rooms · Good value for money · Friendly and helpful staff
ComplaintsUnsafe location at night · No backup during power outages · WiFi or TV issues · Outdated facilities or poor maintenance

KEYSuitable for those valuing service and security. Avoid if sensitive to noise; verify room condition and cleanliness upon arrival.

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