Hostellerie du Pas de L'Ours Relais et Chateaux
Located in the heart of the Swiss Alps in Crans-Montana, this 5-star hotel is a member of Relais & Châteaux and is designed in a traditional chalet style. The property features stone walls, wooden beams, and open fireplaces. Guests have access to two swimming pools, including an indoor pool and one with a view, alongside a comprehensive spa and wellness centre. Dining options include the Michelin-starred L'Ours restaurant and the more casual Bistrot des Ours, both overseen by chef Franck Reynaud. Accommodation ranges from double rooms to multi-bedroom suites, with many offering balconies and views of the mountains. The hotel provides free Wi-Fi and private parking for guests.
Guest scores & sentiment
From 230 guest reviews · multi-source · as of 2026-07-12
Guests praise personalized service, warm atmosphere, and exceptional dining by Chef Franck Reynaud. Criticisms focus on poor soundproofing, small bathrooms, inconsistent spa quality, and parking/check-in issues.
Dimension scores · cross-source
KEYIdeal for guests seeking fine dining and personalized service. Avoid standard rooms if sensitive to noise; verify parking and spa details.
FAQ · grounded in hotel data & reviews
Room types · 9
Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).
Family Suite
<p><strong>1 Double Bed and 1 Queen Bed</strong></p><p>807-sq-foot soundproofed room with a balcony </p><br/><p><b>Layout</b> - Bedroom </p><p><b>Relax</b> - Fireplace</p><p><b>Internet</b> - Free WiFi </p><p><b>Entertainment</b> - Flat-screen TV </p><p><b>Food & Drink</b> - Espresso maker, minibar (fees may apply), room service (limited hours), and free bottled water</p><p><b>Sleep</b> - Premium bedding, blackout drapes/curtains, and bed sheets </p><p><b>Bathroom</b> - Jetted bathtub and separate shower, bathrobes, and slippers</p><p><b>Practical</b> - Safe, free newspaper, and desk; rollaway beds (surcharge) and cribs (free) available on request</p><p><b>Comfort</b> - Daily housekeeping and heating</p><p>Non-Smoking</p>
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Loft Suite
<p><strong>1 Queen Bed</strong></p><p>699-sq-foot soundproofed room with a balcony </p><br/><p><b>Layout</b> - Bedroom </p><p><b>Relax</b> - Fireplace</p><p><b>Internet</b> - Free WiFi </p><p><b>Entertainment</b> - Flat-screen TV </p><p><b>Food & Drink</b> - Espresso maker, minibar (fees may apply), room service (limited hours), and free bottled water</p><p><b>Sleep</b> - Premium bedding, blackout drapes/curtains, and bed sheets </p><p><b>Bathroom</b> - Jetted bathtub and separate shower, bathrobes, and slippers</p><p><b>Practical</b> - Safe, free newspaper, and desk; rollaway beds (surcharge) and cribs (free) available on request</p><p><b>Comfort</b> - Daily housekeeping and heating</p><p>Non-Smoking</p>
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Open Suite
<p><strong>1 Queen Bed</strong></p><p>699-sq-foot soundproofed room with a balcony </p><br/><p><b>Layout</b> - Bedroom </p><p><b>Relax</b> - Fireplace</p><p><b>Internet</b> - Free WiFi </p><p><b>Entertainment</b> - Flat-screen TV </p><p><b>Food & Drink</b> - Espresso maker, minibar (fees may apply), room service (limited hours), and free bottled water</p><p><b>Sleep</b> - Premium bedding, blackout drapes/curtains, and bed sheets </p><p><b>Bathroom</b> - Jetted bathtub and separate shower, bathrobes, and slippers</p><p><b>Practical</b> - Safe, free newspaper, and desk; rollaway beds (surcharge) and cribs (free) available on request</p><p><b>Comfort</b> - Daily housekeeping and heating</p><p>Non-Smoking</p>
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Junior Suite
<p><strong>1 King Bed</strong></p><p>484-sq-foot soundproofed room with a balcony </p><br/><p><b>Layout</b> - Bedroom </p><p><b>Relax</b> - Fireplace</p><p><b>Internet</b> - Free WiFi </p><p><b>Entertainment</b> - Flat-screen TV </p><p><b>Food & Drink</b> - Espresso maker, minibar (fees may apply), room service (limited hours), and free bottled water</p><p><b>Sleep</b> - Premium bedding, blackout drapes/curtains, and bed sheets </p><p><b>Bathroom</b> - Jetted bathtub and separate shower, bathrobes, and slippers</p><p><b>Practical</b> - Safe, free newspaper, and desk; rollaway beds (surcharge) and cribs (free) available on request</p><p><b>Comfort</b> - Daily housekeeping and heating</p><p>Non-Smoking</p>
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Standard Double Room
<p><strong>1 Queen Bed</strong></p><p>269-sq-foot soundproofed room with a balcony </p><br/><p><b>Internet</b> - Free WiFi </p><p><b>Entertainment</b> - Flat-screen TV and DVD player</p><p><b>Food & Drink</b> - Room service (limited), minibar (fees may apply), and free bottled water</p><p><b>Sleep</b> - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets </p><p><b>Bathroom</b> - Jetted bathtub and separate shower, bathrobes, and slippers</p><p><b>Practical</b> - Safe, free newspaper, and desk</p><p><b>Comfort</b> - Daily housekeeping and heating</p><p><b>Need to Know</b> - No cribs (infant beds) or rollaway/extra beds available</p><p>Non-Smoking</p>
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Chalet Suite
<p><strong>1 Double Bed</strong></p><p>Features a private balcony</p><br/><p><b>Layout</b> - Bedroom </p><p><b>Internet</b> - Free WiFi </p><p><b>Entertainment</b> - Flat-screen TV </p><p><b>Food & Drink</b> - Room service (limited), minibar (fees may apply), and free bottled water</p><p><b>Sleep</b> - Premium bedding, blackout drapes/curtains, and bed sheets </p><p><b>Bathroom</b> - Jetted bathtub and separate shower, bathrobes, and slippers</p><p><b>Practical</b> - Safe, free newspaper, and desk; rollaway beds (surcharge) and cribs (free) available on request</p><p><b>Comfort</b> - Daily housekeeping and heating</p><p>Non-Smoking</p>
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Suite des Ours
<p><strong>3 Double Beds</strong></p><p>Features a private balcony</p><br/><p><b>Layout</b> - 3 bedrooms and living room</p><p><b>Internet</b> - Free WiFi </p><p><b>Entertainment</b> - Flat-screen TV </p><p><b>Food & Drink</b> - Room service (limited), minibar (fees may apply), and free bottled water</p><p><b>Sleep</b> - Premium bedding, blackout drapes/curtains, and bed sheets </p><p><b>Bathroom</b> - 3 bathrooms, jetted bathtub and separate shower</p><p><b>Practical</b> - Safe, free newspaper, and desk; rollaway beds (surcharge) and cribs (free) available on request</p><p><b>Comfort</b> - Daily housekeeping and heating</p><p>Non-Smoking</p>
Rates / book on FlyerTrip →Suite Polaire - 2 persons
<p><strong>1 Double Bed</strong></p><p>Features a private balcony</p><br/><p><b>Internet</b> - Free WiFi </p><p><b>Entertainment</b> - Flat-screen TV </p><p><b>Food & Drink</b> - Room service (limited), minibar (fees may apply), and free bottled water</p><p><b>Sleep</b> - Premium bedding, blackout drapes/curtains, and bed sheets </p><p><b>Bathroom</b> - Jetted bathtub and separate shower, bathrobes, and slippers</p><p><b>Practical</b> - Safe, free newspaper, and desk; rollaway beds (surcharge) and cribs (free) available on request</p><p><b>Comfort</b> - Daily housekeeping and heating</p><p>Non-Smoking</p>
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Suite Polaire - 4 persons
<p><strong>2 Double Beds</strong></p><p>Features a private balcony</p><br/><p><b>Internet</b> - Free WiFi </p><p><b>Entertainment</b> - Flat-screen TV </p><p><b>Food & Drink</b> - Room service (limited), minibar (fees may apply), and free bottled water</p><p><b>Sleep</b> - Premium bedding, blackout drapes/curtains, and bed sheets </p><p><b>Bathroom</b> - Jetted bathtub and separate shower, bathrobes, and slippers</p><p><b>Practical</b> - Safe, free newspaper, and desk; rollaway beds (surcharge) and cribs (free) available on request</p><p><b>Comfort</b> - Daily housekeeping and heating</p><p>Non-Smoking</p>
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All facilities & services listed by the hotel (aggregated across sources).
Nearby & map
Click a row to locate it · distances are approximate. Data from Overture / Michelin / Wikidata.