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Santa Cruz Village Hotel

★★★★·9.2/ 10Excellent
·Hotels
📍Rua do Bom Jesus, n°22, Santa Cruz, 9100-152 · Santa Cruz ↗
📞00351291520000·Official site ↗
Check-in 02:00 PM / out 12:00 PM
Arcade/game roomArea shuttle (surcharge)BooksFitness facilitiesGardenLuggage storageAll 33 facilities +
Review
Official

The hotel is located in the small town of Santa Cruz, about 2 minutes from Madeira International Airport and 15 minutes from Funchal. Fully renovated in 2017, this is a typical city hotel, close to all historical, cultural and leasure facilities. About 50 meters from the historical quarter and Sea promenade. The hotel is located where there was an old sugar cane mill, keeping the original Madeiran Arquitecture. This offers to it's guest's a cozy atmosphere providing a relaxing and enjoyable stay to all guests. It has 40 rooms, all offering air conditioning, wireless internet, direct dial telephone, safe deposit box, LED TV and shower amenities. Other facilities and services available are outdoor pool and jacuzzi, gymnasium, massage treatments (fee), library, meeting room for 70 people, shuttle service to Funchal, a restaurant and a pool bar.

04

Guest scores & sentiment

From 513 guest reviews · multi-source · as of 2026-07-05

Guests praise friendly staff, convenient location, and varied breakfast. Common complaints include outdated room facilities, poor soundproofing, pool water issues, and missing minibars.

Dimension scores · cross-source

Cleanliness9.0
Facilities8.7
Surroundings8.6
Service8.2
Value8.1
Location8.1
＋ PraisedFriendly and attentive staff · Prime location near center/airport · Spacious and clean rooms · Abundant and tasty breakfast
－ ComplaintsLimited parking spaces · Aging facilities or poor maintenance · Cold pool water · Dampness or odors in some rooms

KEYSuitable for those valuing service/location. Check room condition if sensitive to aging facilities.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location and transportation convenience?＋
The hotel enjoys a convenient location near Palmeiras Beach and is close to the airport and city center. It offers a 24-hour airport shuttle (surcharge) and free self-parking, though spaces are limited. The location dimension scores 8.1, with a 99% recommendation rate.
diningWhat are the breakfast and dining options?＋
Dining includes local flavors at Loural restaurant with an elegant bar, a poolside bar, and limited-hour room service. Breakfast is varied and highly praised, though some family guests noted average beverage quality.
facilityWhat recreational and fitness facilities are available?＋
Facilities include an outdoor pool, fully equipped fitness center, arcade, library, and garden terrace. Hiking and mountain biking trails are nearby. However, some guests reported pool water odor or low temperature.
roomWhat is the condition of the rooms, and what should I note?＋
Rooms are generally spacious and clean, with a cleanliness score of 9.0. However, some guests noted outdated facilities like uncomfortable mattresses, lack of kettles or fridges, and poor soundproofing.
serviceHow is the level of service at the hotel?＋
Staff are praised for being friendly, helpful, and multilingual, with a service score of 8.2. Concierge, dry cleaning, and tour assistance are available, contributing significantly to the high recommendation rate.
familyIs this hotel suitable for families?＋
Family guests appreciate the modern renovated facilities, spacious rooms, and early breakfast options for flight departures. However, noise insulation and pool water temperature are common concerns for families.
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