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Hotel Lux

★★★·8.4/ 10Recommended
·Hotels
Full-service spa24-hour front deskGardenSaunaTerraceOutdoor entertainment areaAll 13 facilities +
Review
04

Guest scores & sentiment

From 75 guest reviews · multi-source · as of 2026-07-21

Guests praise the prime location and staff service but frequently complain about small, outdated rooms, broken AC, lack of elevators, separate annex buildings, and mediocre breakfast quality.

Dimension scores · cross-source

Location9.3
Service7.9
Wi-Fi7.6
Cleanliness7.3
Rooms7.2
Value7.1
Facilities6.7
+ PraisedExcellent central location · Friendly and helpful staff · Quiet atmosphere · Excellent location
- ComplaintsLimited or mediocre breakfast · No elevator, difficult stairs · Unnotified room changes or relocations · Aging facilities or uncomfortable bedding

KEYSuitable for location-focused travelers accepting aged facilities; verify if assigned to the annex and assess stair climbing and AC performance.

FAQ · grounded in hotel data & reviews

locationHow is the location? What attractions are nearby?+
The location is excellent (score 9.3), praised for being near St. Mark's Square and transport hubs, with easy access to landmarks like Milan Wine Cellar.
serviceWhat is the staff service like?+
Service scores 7.9/10; guests highly praise the friendly and professional staff as a key advantage.
roomWhat about room facilities and maintenance?+
Room score is 7.2. Common complaints include small/outdated rooms, broken AC/plugs, and lack of elevators in annex buildings. Hygiene issues like mold are also noted.
diningIs breakfast and dining varied?+
Buffet breakfast (surcharge) and restaurant/cafe are available, but breakfast quality is rated mediocre with limited choices.
coupleHow is the experience for couples?+
Couples (33 reviews) praise location and AC but complain about uncomfortable beds, small rooms, and hygiene issues like rust or odors.
businessIs it suitable for business travelers?+
Good for business travelers valuing transport links (solo traveler reviews: 29). Note that some rooms are in separate buildings without elevators, affecting luggage handling.
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