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Palacio São Silvestre-Boutique Hotel

★★★★·9.1/ 10Excellent
·Hotels
Check-in 03:00 PM / out 12:00 PM
Offsite parking discounted rates availableElectric bicycle charging stationFitness facilities (surcharge)Air conditioningSwimming poolFamily roomsAll 82 facilities +
Review
04

Guest scores & sentiment

From 270 guest reviews · multi-source · as of 2026-07-18

Guests praise the friendly staff, tranquil gardens, and pool, noting good value. Common complaints include hard mattresses, maintenance issues (broken fridge, noisy AC), and inconsistent dining experiences ranging from rushed service to poor organization.

Dimension scores · cross-source

Cleanliness9.2
Facilities8.8
Surroundings8.6
Service8.4
Value8.1
Location8.0
PraisedFriendly and professional staff · High-quality restaurant food · Spacious and comfortable rooms · Quiet and beautiful environment
ComplaintsAging facilities maintenance · Unstable shower temperature · Pool closed or water quality issues · Long wait times for dining

KEYIdeal for those seeking tranquility and good service. Check room condition beforehand; avoid if sensitive to firm mattresses.

FAQ · grounded in hotel data & reviews

policyWhat are the check-in and check-out times? Are pets allowed?
Check-in is at 15:00 and check-out at 12:00. Please note that pets are not permitted according to official hotel policy.
pros_consHow do guests rate this hotel overall, and what are the main pros and cons?
Based on 270 reviews averaging 8.7 with a 99% recommendation rate, guests highly praise the friendly staff and tranquil gardens. However, some note firm mattresses and occasional air conditioning noise.
diningWhat dining options are available, and how is the breakfast experience?
The hotel offers continental or buffet breakfast with a wide variety of dishes. Some guests noted inconsistent dining service, such as rushed pacing or limited vegetarian options, so communicating preferences in advance is advised.
roomWhat are the room amenities like, and how is the soundproofing and bedding?
Rooms feature air conditioning, free WiFi, flat-screen TVs, and private bathrooms, with soundproof options available. While most are spacious, some guests reported firm mattresses and maintenance issues like faulty fridges or noisy AC units.
facilityWhat leisure and fitness facilities does the hotel offer, and are there extra charges?
The hotel features a swimming pool, sauna, massage services, and a fitness centre with a surcharge, along with a padel court and garden terrace. Some families noted the pool was occasionally closed or had temperature fluctuations, so verifying availability upon arrival is recommended.
coupleIs this hotel better suited for couples or business travelers?
The tranquil and elegant atmosphere is highly rated by 116 couples seeking romance and relaxation. It also suits business travelers who appreciate professional service and EV charging, though some noted limited breakfast variety.
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