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The Palms Turks and Caicos

★★★★★·9.3/ 10Excellent
·Resorts
Check-in 03:00 PM / out 11:00 AM
Proposal/romance packages availableParasailing nearbyExpress check-outMeeting roomsFitness facilitiesFree breakfastAll 51 facilities +
Review
Official

Located on the banks of the beautiful Grace Bay, overlooking its crystal turquoise waters and surrounded by many palm trees, this distinguished hotel offers an authentic paradise retreat and is ranked as the top hotel in the Turks and Caicos Islands. The resort welcomes its guests in a world of luxury, with tastefully-appointed rooms and state-of-the-art facilities to ensure an unforgettable stay. The accommodation units range from stylish guest rooms to more luxurious suites, all equipped with elegant furniture, premium bedding and modern comforts. Guests may spend their day by the gorgeous infinity pool, while enjoying delicious appetizers and refreshing cocktails, without having to move or leave the pool. Stylish restaurants, an acclaimed spa with a huge variety of treatments and a well-equipped fitness centre complete the resort's facilities and ensure guests will enjoy a unique experience.

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Guest scores & sentiment

From 205 guest reviews · multi-source · as of 2026-07-13

Guests praise the Grace Bay location, renovated pool, and exceptional, personalized staff service. Common complaints include high dining costs, some dated room furnishings, occasional lack of proactive front desk service, and limited pool loungers during peak times.

Dimension scores · cross-source

Location10.0
Facilities9.2
Cleanliness9.2
Surroundings9.2
Service9.0
Value8.0
PraisedExceptional staff service · Beautiful beach and pool · Excellent breakfast · Spacious and clean rooms
ComplaintsExpensive food and drinks · Dated room furnishings · Inconsistent service · Dated facilities

KEYIdeal for travelers valuing service and beach access. Book pool loungers early; budget-conscious diners should note high prices; expect some aged furnishings despite renovations.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location?
Located on the prime Grace Bay Beach with a perfect 10/10 rating, offering stunning views and excellent accessibility.
serviceWhat is the staff service like?
Service scores 9.0; guests praise the passionate, personalized staff (e.g., Jane, Arlean), though front desk proactivity varies.
diningAre there good dining options? How is the price?
Features two restaurants, a cafe, and room service with high-quality breakfast. However, guests note that food and drink prices are expensive.
roomWhat are the room facilities and environment like?
Rooms are spacious and comfortable with private balconies and premium bedding. Some guests noted that certain furnishings may appear dated.
facilityWhat leisure facilities does the hotel offer?
Offers a beautifully renovated pool, full-service spa, fitness center, and sauna. Facilities score 9.2, but pool loungers can be scarce during peak times.
coupleIs this hotel suitable for couples?
Highly recommended for couples (89 reviews). Guests praise the romantic atmosphere, beach views, and personalized service, including proposal packages.
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