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Smart Hotel Milano

★★★★·8.7/ 10Recommended
·Hotels
Offsite parking discounted rates available24-hour front deskLuggage storageFree WiFiConcierge serviceMultilingual staffAll 23 facilities +
Review
04

Guest scores & sentiment

From 205 guest reviews · multi-source · as of 2026-07-12

Guests praise the prime location near Milan Centrale, modern cleanliness, and friendly staff. Common complaints include small rooms, bathroom flooding due to poor drainage, noise from streets or machinery, and maintenance issues like broken appliances.

Dimension scores · cross-source

Surroundings9.4
Location9.0
Cleanliness8.8
Facilities8.2
Service6.6
Value6.0
+ PraisedExcellent location near station/metro · Friendly and professional staff · Good value breakfast selection · Modern and clean rooms
- ComplaintsSmall rooms with limited storage · Poor bathroom design causing leaks · Inadequate soundproofing · Missing amenities (e.g., mirrors, outlets)

KEYSuitable for transit travelers prioritizing location. Avoid if sensitive to noise or needing spacious rooms; request rooms away from streets or service areas.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location and transportation convenience?+
Located in the heart of Milan near Centrale Station and metro, offering excellent transport links (Environment score 9.4). Nearby attractions like Piazza della Repubblica are within walking distance.
diningWhat are the breakfast hours and quality like?+
Daily buffet breakfast is served from 7:00 AM to 10:30 AM. Guests praise the rich variety and good value, making it a great start to exploring Milan.
roomWhat amenities are in the rooms? Are they spacious?+
Rooms feature AC, minibar, LCD TV, and free WiFi (Facilities score 8.2). However, guests often note small sizes, limited storage, and some bathroom drainage issues.
serviceHow is the level of service at the hotel?+
Features 24/7 multilingual front desk and concierge (Service score 6.6). Staff are generally friendly and professional, though some maintenance response times may vary.
businessIs this hotel suitable for business travel?+
Highly suitable due to proximity to Centrale Station and high value. While modern and clean, some business guests note noise issues and occasional equipment faults, so verify room condition upon arrival.
familyAre children allowed? Are there family-friendly facilities?+
Children are not allowed per policy. Additionally, some guests report elevators don't reach all floors and lack of responsive baby cots, making it unsuitable for families.
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