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Rubens At The Palace

★★★★★·9.1/ 10Excellent
·Hotels
1912 opened · 2017 renovated· 161 rooms· Check-in 02:00 PM / out 12:00 PM
Air conditioningFamily roomsLift / ElevatorLuggage storageExpress check-in/check-outSafety deposit boxAll 54 facilities +
Review
Official

Our beautifully restored historic hotel is cared for by a team who take genuine pride in delivering impeccable service and exceeding expectations at every turn. Overlooking The Royal Mews of Buckingham Palace - the entrance used by the Royal family - The Rubens showcases exceptional dining journeys, and enriching and rewarding experiences, from the very first moment guests are greeted by our red-uniformed doormen.

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Guest scores & sentiment

From 559 guest reviews · multi-source · as of 2026-07-04

Guests praise the prime location and exceptional, personalized staff service. Common complaints involve small room sizes, obstructed views, noise, and expensive dining options with limited choices.

Dimension scores · cross-source

Location10.0
Cleanliness9.2
Service9.0
Surroundings9.0
Value9.0
Facilities8.6
PraisedExceptional staff service · Prime location near landmarks · Thoughtful surprises and details · High-quality breakfast
ComplaintsSmall rooms · Outdated/small bathrooms · Some rooms lack windows/light · Expensive/slow bar service

KEYIdeal for those valuing location/service over space. Verify room details and consider nearby dining alternatives.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location and transportation convenience?
With a perfect location score of 10, it is right next to Buckingham Palace and near Victoria Station, ideal for sightseeing.
serviceWhat is the quality of the hotel's service?
Service scores 9.0 with a 99% recommendation rate. Guests highly praise the enthusiastic, personalized care and quick response from staff.
roomWhat are the room size and facilities like?
Rooms are clean and comfortable (cleanliness 9.2), but some guests note small sizes, obstructed views, or outdated bathrooms in certain categories.
diningWhat are the dining options and prices like?
Features the English Grill and Palace Lounge for fine dining. However, guests note high prices and limited choices, so check menus in advance.
familyIs this hotel suitable for families with children?
Very suitable. It allows pets, offers kid meals, and staff provide personalized care for children. However, some families noted compact rooms.
businessIs it convenient for business travelers?
Highly convenient with express check-in/out, luggage storage, and fax services. Its central location is great for accessing London's business districts.
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