Hotel New Star
When you stay at Sivana Tulum in Tulum, you'll be on the beach, just steps from Tulum Beach and 11 minutes by foot from Sian Ka'an Biosphere Reserve. This beach hotel is 5. 7 mi (9. 2 km) from Tulum Mayan Ruins and 5. 1 mi (8. 2 km) from Playa Paraiso. Featured amenities include a 24-hour front desk and luggage storage. Free self-parking is available onsite. Make yourself at home in one of the 13 individually decorated guestrooms. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wireless Internet access is available to keep you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
Guest scores & sentiment
From 75 guest reviews · multi-source · as of 2026-07-22
Guests praise the convenient location, walking distance to the center, underground parking, and friendly staff. Rooms are generally clean and spacious. Major complaints involve pervasive cigarette smoke in rooms and lobby, maintenance issues like AC leaks or broken locks, and inconsistent breakfast quality.
Dimension scores · cross-source
KEYSuitable for those valuing location and service. Non-smokers should verify room freshness due to pervasive smoke. Check facility functionality before stay.
Room types · 7
Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).
Quadruple Room with Bathroom
Featuring free toiletries, this quadruple room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned quadruple room features a flat-screen TV with satellite channels, a private entrance, a tea and coffee maker, a wardrobe as well as mountain views. The unit has 6 beds.
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Comfort Triple Room
Offering free toiletries, this triple room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned triple room offers a flat-screen TV with satellite channels, a private entrance, a tea and coffee maker, a wardrobe as well as city views. The unit has 2 beds.
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Family Room with Balcony
This air-conditioned family room is consisted of of a flat-screen TV with satellite channels, a private bathroom as well as a balcony with mountain views. The unit has 3 beds.
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One-Bedroom Suite
Boasting a private entrance, this air-conditioned suite comes with 1 bedroom and 1 bathroom with a shower and a hairdryer. This suite has a tea and coffee maker, flat-screen TV with satellite channels, city views, as well as wine/champagne for guests. The unit has 3 beds.
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Standard Double Room
This air-conditioned double room is consisted of of a flat-screen TV with satellite channels, a private bathroom as well as a balcony with mountain views. The unit has 1 bed.
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Facilities · 55
All facilities & services listed by the hotel (aggregated across sources).