Search cities, hotels, brands…
1 / 24

Boutique Urban Madrid Génova

7.7/ 10Good
·Hotels
Air conditioningLift / ElevatorSafety deposit boxStaff adhere to local safety protocolsGuest rooms disinfected between staysCleaning standards that are effective against CoronavirusAll 23 facilities +
Review
04

Guest scores & sentiment

From 80 guest reviews · multi-source · as of 2026-07-21

Guests praise the excellent location and spacious rooms for their value. Common complaints include outdated facilities, hygiene issues like odors, poor soundproofing from noise, and inconsistent service quality.

Dimension scores · cross-source

Location9.1
Wi-Fi8.0
Rooms7.5
Cleanliness7.5
Service7.4
Surroundings7.2
Value7.0
Facilities7.0
+ PraisedExcellent location near metro · Spacious rooms · Friendly staff in some instances · Room equipped with kitchenette
- ComplaintsPoor soundproofing and night noise · Aged facilities with visible wear · Small bathrooms with occasional odors or cleaning gaps · Inconsistent reception service and missing check-in info

KEYSuitable for budget travelers valuing location and space. Avoid if noise-sensitive or demanding high hygiene standards.

FAQ · grounded in hotel data & reviews

locationHow is the location and what are the nearby attractions?+
Located in Alonso Martínez near the metro, it offers easy access to trendy neighborhoods like Chueca for nightlife and culture.
pros_consWhat do guests say about the hotel?+
With a 99% recommendation rate from 80 reviews, guests love the location and spacious rooms but note noise, outdated facilities, and hygiene issues.
roomWhat amenities are in the rooms, including Wi-Fi?+
Rooms feature AC, TV, and free wired internet (Wi-Fi score 8.0). While spacious, some guests report outdated facilities and cleanliness issues.
policyWhat are the check-in and check-out times?+
Check-in is at 14:00 and check-out at 12:00. Contactless options are available, but the front desk has limited hours and may be unstaffed late at night.
serviceHow is the service quality?+
Service scores 7.4, but experiences vary. Guests report inconsistent service, cold attitudes, payment glitches, and lack of late-night front desk support.
coupleIs this hotel suitable for couples?+
Yes, 38 couples praised the location and value. However, poor soundproofing against street or bar noise may affect sleep quality.
Guest reports describe individual stays. Confirm important facilities, benefits and arrival arrangements with the hotel.
Book on FlyerTrip →