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San Agustin Urubamba & Spa

★★★★·8.3/ 10Recommended
·Hotels
📍Av. Ferrocarril SN, Urubamba, Cusco, 84 · Urubamba ↗
Proposal/romance packages availableNewspapers in lobby (surcharge)Meeting roomsFirepitFree breakfast24-hour front deskAll 39 facilities +
Review
04

Guest scores & sentiment

From 200 guest reviews · multi-source · as of 2026-07-17

Guests praise the beautiful gardens, spacious rooms, and exceptional staff service, highlighting high value. Negatives include outdated facilities, pool cleanliness issues, limited or inconsistent dining, and poor soundproofing.

Dimension scores · cross-source

Value8.0
Service8.0
Location7.0
＋ PraisedWarm & attentive staff · Excellent breakfast & restaurant food · Beautiful gardens & tranquil atmosphere · Spacious, clean & comfortable rooms
－ ComplaintsOccasional maintenance/cleaning issues in specific rooms · Pool maintenance & availability occasionally inconsistent · No porter/baggage assistance service · Noise insulation issues

KEYIdeal for those seeking tranquility and excellent service. Those sensitive to noise or expecting modern amenities should proceed with caution.

FAQ · grounded in hotel data & reviews

diningIs breakfast included and what is its quality?＋
Yes, free full breakfast is included and highly praised for its variety. However, some guests noted inconsistent dinner quality or limited options.
pros_consWhat are the main pros and cons of this hotel?＋
Pros: Beautiful gardens, spacious clean rooms, enthusiastic staff, and high value. Cons: Some outdated facilities, poor soundproofing, occasional pool cleanliness issues, and minor hygiene details in public areas.
facilityWhat leisure facilities are available? Is it good for relaxation?＋
Very suitable for relaxation. Features include a seasonal outdoor pool, sauna, firepit, terrace, and gardens. It offers a peaceful, manor-like atmosphere despite occasional pool cleanliness concerns.
familyIs it convenient for families with children? Are there kids' facilities?＋
Yes, convenient. 61 family travelers praised spacious rooms and playgrounds. Facilities include a playground, children's games, and picnic areas. Note that pets are not allowed.
businessIs it suitable for business trips? Are there office facilities?＋
Yes, suitable. Offers meeting rooms, business center, computer stations, and coworking spaces. Business guests praised professional staff and spacious rooms, though some reported weak WiFi signals.
coupleWhat makes it special for couples?＋
Offers proposal/romance packages. Couples appreciate the peaceful manor-like environment and mountain views. Service is detailed, though a few noted outdated facilities or odors.
Guest reports describe individual stays. Confirm important facilities, benefits and arrival arrangements with the hotel.
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