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MSK The Whiteley

★★★★·6.7/ 10Fair
·Hotels
29 rooms· Check-in 02:00 PM / out 11:00 AM
Air conditioningFamily roomsLift / ElevatorLuggage storageExpress check-in/check-outSafety deposit boxAll 32 facilities +
Review
Official

Great care is taken to ensure guests experience comfort through top-notch services and amenities. Remain linked during your visit by utilizing the complimentary internet access available. Parking is accessible, supplied by the hotel for guests who arrive by car. Effortlessly plan your daily activities and travel requirements with concierge service, express check-in or check-out, luggage storage and safety deposit boxes provided by the front desk services. Securing passes to the city's top attractions is simple with the hotel's ticket service and tours. The hotel is completely smoke-free. In limited designated zones, smoking is exclusively permitted. Crafted for coziness, every guestroom provides an array of features, guaranteeing a tranquil night's sleep while maintaining the level of comfort. At The Whiteleaf Hotel, a selection of rooms can be found that showcase unique design elements such as a balcony or terrace. For certain chosen rooms, guests can enjoy in-room amusement like television and cable TV as a part of their stay. In select rooms, the hotel offers visitors access to a coffee or tea maker. Maintain your cleanliness and feel revitalized using a hair dryer available in select guest restrooms. Each morning at The Whiteleaf Hotel, a scrumptious, homemade breakfast kick-starts the day. During your visit, indulge in a range of delightful culinary choices at hotel to enhance your experience.

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Guest scores & sentiment

From 230 guest reviews · multi-source · as of 2026-07-12

Guests praise the strategic location and some friendly staff. Major complaints involve dilapidated rooms, poor hygiene (hair/mold), unreliable hot water/heating, lack of elevators, and serious service issues like booking discrepancies and lost belongings.

Dimension scores · cross-source

Location8.2
Surroundings8.2
Service6.2
Rooms5.6
Value5.4
Cleanliness4.7
Facilities4.2
PraisedExcellent location · Friendly staff · Good value for money · Excellent location and transport access
ComplaintsPoor hygiene · Dilapidated facilities · Unreliable hot water · Heating issues

KEYSuitable for budget travelers prioritizing location. Inspect rooms carefully, expect low hygiene standards, and confirm breakfast/luggage assistance.

FAQ · grounded in hotel data & reviews

locationHow is the location? What are the nearby conveniences?
The location is excellent (score 8.2), near Paddington Station and Portobello Road Market, offering great transport and sightseeing options.
pros_consWhat are the main pros and cons of this hotel?
Pros: Great location, friendly staff, good value. Cons: Dilapidated facilities, poor hygiene (mold/hair), unreliable hot water/heating, poor soundproofing, and no elevator.
roomWhat is the condition of the rooms? Is there air conditioning?
Despite claims of AC, guests report dilapidated facilities, some rooms lacking AC. Rooms are small with mold/stains, and soundproofing is poor (score 4.2).
policyWhat are the check-in/out times? Are pets allowed?
Check-in is at 15:00 and check-out at 11:00. Pets and children are not allowed.
serviceHow is the front desk service attitude?
Service score is 6.2. Some staff are praised for being friendly, but there are complaints about booking discrepancies and service negligence.
facilityDoes the hotel have an elevator? Is luggage handling convenient?
There is no elevator. This is very inconvenient for guests with large luggage, especially those on higher floors, and is a major source of negative reviews.
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