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Castello City Hotel

★★★★·8.3/ 10Recommended
·Hotels
68 rooms· Check-in 03:00 PM / out 11:00 AM
Offsite parking discounted rates availableAir conditioningFamily roomsLift / ElevatorLuggage storageExpress check-in/check-outAll 73 facilities +
Review
Official

Castello City Hotel provides flawless service and all the necessary facilities for visitors. Remain linked during your visit by utilizing the complimentary internet access available. Discovering Crete Island becomes even more accessible through the car hire and shuttle amenities provided at the hotel. The hotel offers complimentary parking for guests who arrive with their own mode of transport. Effortlessly plan your daily activities and travel requirements with concierge service, express check-in or check-out and luggage storage provided by the front desk services. Securing top-notch tickets and reserving prime dining spots become effortless through assistance from the hotel's tours. For extended visits or whenever required, the dry cleaning service and laundry service ensures your preferred travel garments remain clean and accessible. During leisurely days and evenings, in-room amenities such as room service and daily housekeeping enable you to maximize your stay in the room. The hotel is completely smoke-free. Crafted for coziness, every guestroom provides an array of features, guaranteeing a tranquil night's sleep while maintaining the level of comfort. For certain chosen rooms, guests can enjoy in-room amusement like television and cable TV as a part of their stay. In select rooms, the hotel offers visitors access to a refrigerator. It is worth noting that certain guest bathrooms feature a hair dryer and toiletries for your convenience. Each morning at Castello City Hotel, a scrumptious, homemade breakfast kick-starts the day. Begin your holiday mornings right with your essential cup of coffee, offered daily at the cafe on-site. During your visit, indulge in a range of delightful culinary choices at hotel to enhance your experience. Experience a fantastic evening effortlessly! Relish an entertaining night without venturing beyond the confines of the bar.

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Guest scores & sentiment

From 553 guest reviews · multi-source · as of 2026-07-05

Guests praise the extensive breakfast, rooftop views, and helpful staff. Main complaints include unclear parking guidance requiring a walk, noise from student groups, outdated facilities, and occasional service issues.

Dimension scores · cross-source

Service8.1
Cleanliness8.1
Value8.0
Location8.0
Facilities7.8
Surroundings7.8
+ PraisedFriendly and professional staff · Abundant and tasty breakfast · Great views from rooftop restaurant · High cleanliness standards
- ComplaintsPoor soundproofing · Uncomfortable beds · Outdated facilities or maintenance issues · Lack of balcony furniture

KEYSuitable for those valuing breakfast/views. Confirm parking details, avoid student group periods, and expect some aging facilities.

FAQ · grounded in hotel data & reviews

diningHow is the breakfast? Is there a view?+
Guests praise the extensive breakfast, especially the stunning sea and old city views from the rooftop terrace. It is highly recommended for the ambiance.
locationIs the location convenient? Near transport hubs?+
The location is convenient, near the town center, bus/taxi stations, airport, and port. The location dimension score is 8.0.
serviceHow is the staff service?+
Staff are enthusiastic and professional. The 24-hour front desk assists with excursions and car rentals. Service dimension score is 8.1.
pros_consWhat are the main pros and cons?+
Pros: Great breakfast, views, service, and location. Cons: Unclear parking guidance requiring a walk, noise from student groups, and some outdated facilities.
roomAre rooms well-equipped? How is the soundproofing?+
Rooms have AC, TV, mini-fridge, and safe. While some are soundproofed, some guests report noise from corridors or outside; request quiet rooms if sensitive.
policyWhat are the check-in and check-out times?+
Check-in is at 15:00 and check-out at 11:00. Express services are available, and early check-in or late check-out may be arranged upon request.
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