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Thien Thai Hotel & Spa

★★★★·9.4/ 10Excellent
·Hotels
1990 opened · 2021 renovated· 80 rooms· Check-in 02:00 PM / out 12:00 PM
Fitness facilities (surcharge)Health or beauty spa nearbyGuest education on local ecosystems and cultureAir conditioningFamily roomsLift / ElevatorAll 75 facilities +
Review
Official

This eco-friendly resort is a true sanctuary hidden from the rest of the world. Discreetly nestled within a lush tropical forest, it offers a relaxing place amidst the unspoiled nature, far away from the stresses and strains of daily life. Located right at the edge of a cliff is the traditional massage centre of the venue, at it guests can experience a deep-physical healing through the full array of procedures or simply relax and remove the strains from their feet with a foot massage. Those who are looking for some adrenaline can visit the onsite diving school, it doesn't simply provide the equipment, but can also help with lessons, recommendations and everything else needed for having a great experience. The guests who aren't so keen to experience the open waters can always take advantage of the onsite pool and work on their healthy tan on the sun-loungers around it.

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Guest scores & sentiment

From 300 guest reviews · multi-source · as of 2026-07-09

Guests praise the exceptional staff (especially Hero and Phuong), convenient location, rich breakfast, and rooftop bar views. Common complaints include poor soundproofing, aging facilities, entrance steps, and pushy requests for 10/10 ratings.

Dimension scores · cross-source

Service8.9
Surroundings8.8
Location8.7
Cleanliness8.6
Value8.4
Facilities8.1
+ PraisedExceptional staff service · Excellent breakfast · Spacious and comfortable rooms · Great rooftop bar views
- ComplaintsAging facilities · Poor soundproofing · Low water pressure · Walking distance to Old Quarter

KEYIdeal for those valuing service and location. Not suitable for light sleepers due to noise; expect older facilities and entrance steps.

FAQ · grounded in hotel data & reviews

locationHow is the location and transportation convenience?+
Located in Hanoi's Old Quarter with convenient access (score 8.7). Guests praise the proximity to attractions, but note the entrance has steps and some areas require walking.
diningIs the breakfast and dining selection rich?+
Breakfast is rich and delicious, highly praised (value score 8.4). Royal Lotus Restaurant offers local and international dishes, plus an Irish Pub. Some families noted occasional delays in table cleaning.
serviceWhat is the staff service attitude like?+
Staff are friendly and professional (service score 8.9). Guests specifically praised employees like Hero and Phuong. However, a few reviews mentioned some staff pushing too hard for 10/10 ratings.
roomHow are the room facilities and soundproofing?+
Rooms are spacious and clean, but facilities are aging. The main drawback is poor soundproofing, disturbed by street or school noise. Some rooms have low water pressure or shower issues.
familyIs this hotel suitable for family travel?+
Suitable for families. Children are allowed, with kid meals and family rooms available. Guests appreciate the convenient location and child-friendly staff. However, note aging facilities and occasional hygiene issues like cockroaches.
coupleWhat experiences are recommended for couples?+
Couples highly praise the great views from the rooftop bar, ideal for relaxation. Rooms are spacious and clean with attentive service. Note the soundproofing issues; choose high-floor or non-street-facing rooms if quietness is crucial.
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