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Sercotel Ayala Bilbao

Name: Sercotel Ayala Bilbao
Address: Canciller Ayala, Bilbao, 48008, Bilbao, ES

★★★★·9.3/ 10Excellent

·Hotels

📍Canciller Ayala, Bilbao, 48008 · Bilbao ↗

Check-in 02:30 PM / out 12:00 PM

Offsite parking discounted rates availableExpress check-outFireplace in lobbyLot hours - 24 hoursHealth or beauty spa nearby24-hour front deskAll 33 facilities +

Review

Guest scores & sentiment

From 454 guest reviews · multi-source · as of 2026-07-05

Guests praise the central location, quiet rooms, and helpful staff. Breakfast is well-received. Common complaints involve poor hairdryers, inconsistent AC, lack of free water, and parking difficulties.

Dimension scores · cross-source

Location9.8

Cleanliness9.2

Service9.1

Surroundings9.0

Value8.9

Facilities8.6

＋ PraisedExcellent location and transport links · Modern and clean rooms · Friendly and professional staff · Delicious and varied breakfast

－ ComplaintsNo on-site parking · Missing kettles/coffee makers in rooms · AC issues or noise · Inconsistent staff attitude

KEYIdeal for travelers valuing convenience and quiet. Confirm parking in advance; choose courtyard rooms for AC sensitivity.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location and transportation?＋

Located in the vibrant heart of Bilbao with a 9.8 location score. Guests praise the central position and convenient transport for exploring the city.

diningHow is the breakfast? Is it extra charge?＋

Buffet breakfast is well-received but incurs an extra charge. Some guests note the dining area is in the basement without windows.

roomWhat are the pros and cons of the room facilities?＋

Rooms feature minibars, flat-screen TVs, and free WiFi (8.6 rating). Pros include comfortable beds; cons involve poor hairdryers, inconsistent AC, and no free water.

serviceWhat is the level of service?＋

Service scores 9.1/10. Guests highly praise the friendly, professional, and multilingual staff, despite isolated negative feedback.

policyWhat are the check-in/out times? Are pets allowed?＋

Check-in is at 14:30 and check-out at 12:00 with express options. Pets are allowed with provided bowls. Note: Children are listed as not allowed in data.

facilityWhat convenient facilities does the hotel offer?＋

Offers free WiFi, 24-hour front desk, luggage storage, elevator, and lobby fireplace. Features accessible paths and washrooms. Nearby spa and casino available.

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Room types · 5

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

Junior Suite

1 × King bed / 1 × Sofa bed38 ㎡up to 3

1 King Bed and 1 Double Sofa Bed409 sq feet Layout - Bedroom Internet - Free WiFi Entertainment - 50-inch flat-screen TV with digital channelsFood & Drink - Minibar (fees may apply)Sleep - A down duvet, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathtub, a hair dryer, and a bidetPractical - Safe, laptop workspace, and phoneComfort - Climate-controlled air conditioning, daily housekeeping, fresh towels every 2 days, fresh bed sheets every 3 days Non-Smoking

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Superior Room

1 × Twin bed / 1 × Double bed29 ㎡up to 3

1 Twin Bed and 1 Double Bed312 sq feet Internet - Free WiFi Entertainment - 50-inch flat-screen TV with digital channelsFood & Drink - Minibar (fees may apply)Sleep - A down duvet, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathtub or shower, a hair dryer, and a bidetPractical - Safe, laptop workspace, and phoneComfort - Climate-controlled air conditioning, daily housekeeping, fresh towels every 2 days, fresh bed sheets every 3 days Non-Smoking

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Classic Double Room

1 × Double bed21 ㎡up to 2

1 Double Bed226 sq feet Internet - Free WiFi Entertainment - 50-inch flat-screen TV with digital channelsFood & Drink - Minibar (fees may apply)Sleep - A down duvet, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathtub or shower, a hair dryer, and a bidetPractical - Safe, laptop workspace, and phoneComfort - Climate-controlled air conditioning, daily housekeeping, fresh towels every 2 days, fresh bed sheets every 3 days Accessibility - Transfer showerNon-Smoking

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Classic Twin Room

2 × Twin bed21 ㎡up to 2

2 Twin Beds226 sq feet Internet - Free WiFi Entertainment - 50-inch flat-screen TV with digital channelsFood & Drink - Minibar (fees may apply)Sleep - A down duvet, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower, a hair dryer, and a bidetPractical - Safe, laptop workspace, and phoneComfort - Climate-controlled air conditioning, daily housekeeping, fresh towels every 2 days, fresh bed sheets every 3 days Non-Smoking

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Basic Room

1 × Double bed14 ㎡up to 1

1 Double Bed151 sq feet Internet - Free WiFi Entertainment - 50-inch flat-screen TV with digital channelsFood & Drink - Minibar (fees may apply)Sleep - A down duvet, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower, a hair dryer, and a bidetPractical - Safe, laptop workspace, and phoneComfort - Climate-controlled air conditioning, daily housekeeping, fresh towels every 2 days, fresh bed sheets every 3 days Non-Smoking

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Nearby & map

DiningSights

Ola Martín Berasategui

Modern Cuisine, Traditional Cuisine · ★ Michelin

€€€€

Located alongside the river, inside of the Tayko hotel. The aesthetics here are almost as impressive as the cuisine, which sees it proudly vaunting its open brickwork and concrete beams to highlight the fact that it was the first building to be constructed using these materials in the city’s historic quarter. The restaurant exudes personality and is keen to immerse guests in a sensory journey via the story of chef Martín Berasategui, enabling them to discover his vision and his particular sense of culinary excellence through the hands of his disciple Raúl Cabrera (known to everyone as Pintxo).

463m

Mina

fine_dining, regional · ★ Michelin

€€€€

Life, both professionally and personally, often demands constant growth in order to stay ahead of the curve, that famous ‘renew yourself or die’ mantra that countless chefs have espoused in their culinary philosophies. Chef Álvaro Garrido, always well supported in the dining room by Lara Martín, is no stranger to this dynamic and, right now, he is immersed in this process of reinvention, as he leaves the successful establishment in Marzana (said to be Bilbao's ‘indie’ district) for a larger venue in the heart of the Indautxu neighbourhood.His gastronomic proposal? He continues to champion sign

698m

Islares

fine_dining, local, regional, spanish · ★ Michelin

€€€€

This minimalist restaurant with a natural feel to its decor is located opposite the city’s Guggenheim Museum where it exudes plenty of culinary passion in its quest to showcase the traditional cuisine of Northern Spain. Here, under the baton of chef Julen Bergantiños, choose between two unusual menus that change completely with every season (for example, wild mushrooms take centre stage in the autumn, followed by game in the winter), based around seasonal ingredients sourced from small-scale producers with, wherever possible, a constant and skilful use of native condiments and native species.

791m

Nerua Guggenheim Bilbao

fine_dining, local, regional, spanish · ★ Michelin

€€€€

If you find the idea of eating inside a museum tempting, there’s no better place than the Guggenheim Bilbao, where the unique design of the building reverberates throughout your experience here. Nerua, which takes its name from the Latin for the River Nervión, situated at the point where the river’s freshwater meets the saltwater of the Atlantic, recreates a similar fusion in its own philosophy thanks to chef Josean Alija’s quest to revive traditional Basque flavours from an innovative perspective. As a result, he enhances the menu with dishes that will dazzle guests with their depth and nuanc

873m

Zarate

fish, regional, spanish · ★ Michelin

€€€

The history of Zarate is that of a man passionate about fishing and the sea, to the point where his cooking is described as “tidal-inspired cuisine”. Chef Sergio Ortiz de Zarate started his career in Lekeitio (Vizcaya), where he began to make a name for himself thanks to his superb baked wild fish. His traditional cooking gained further recognition following his move to Bilbao and a widening of his repertoire that involved more modern dishes and a focus on locally sourced ingredients. The strong guiding principles of the restaurant are based around his exceptional knowledge of fish – Cantabria

1.1km

Kimtxu

Fusion · Bib

€€

A somewhat surprising Asian “taberna” in Bilbao with an informal atmosphere to make you feel at home and open your mind and tastebuds to new, interesting flavours from around the world. Owner-chef Iván Abril rethinks oriental cooking through techniques acquired in London and Hong Kong, but always using superb Basque products and varying the dishes he offers in line with seasonal ingredients. The backdrop of impeccable, contemporary taberna-style decor is partly inspired by Asian culture. The à la carte, featuring an array of simple yet tasty and well-balanced dishes (we particularly enjoy the

470m

Los Fueros

Basque · Bib

€€

This typical Bilbao “botxero”, a classic feature of Bilbao’s restaurant scene, opened its doors in 1878 under the name Bar Colón. Today, following its impressive renovation which has seen it retain much of its authentic character, it is one of the most interesting restaurants in the city’s old quarter. Its beautiful bistro-style interior provides the backdrop for an impressive à la carte (including “media ración” options) that features Bilbao’s most representative and typical dishes, all presented with a contemporary flair, alongside two enticing tasting menus: “Gourmand” and “De Bilbao de tod

585m

AL Margen

regional · Bib

€€

Above anything else, the concept at Al Margen champions "taste through simplicity". This relaxed and informal restaurant alongside the estuary next to San Antón bridge, features a decor of highly original stone columns and hydraulic floor tiles that give it plenty of character, alongside bare tables and a semi-open kitchen at the entrance. The young chefs at the helm here, Adrián Leonelli and Pablo Valdearcos, have created a concise à la carte that showcases updated traditional cuisine that is technically accomplished yet fun and always built around the freshest seasonal produce. A tasting men

913m

Click a row to locate it · distances are approximate. Data from Overture / Michelin / Wikidata.

Sercotel Ayala Bilbao

Guest scores & sentiment

Room types · 5

Junior Suite

Superior Room

Classic Double Room

Classic Twin Room

Basic Room

Facilities · 33

Nearby & map