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Sercotel Ayala Bilbao

★★★★·9.3/ 10Excellent
·Hotels
Check-in 02:30 PM / out 12:00 PM
Offsite parking discounted rates availableExpress check-outFireplace in lobbyLot hours - 24 hoursHealth or beauty spa nearby24-hour front deskAll 33 facilities +
Review
04

Guest scores & sentiment

From 454 guest reviews · multi-source · as of 2026-07-05

Guests praise the central location, quiet rooms, and helpful staff. Breakfast is well-received. Common complaints involve poor hairdryers, inconsistent AC, lack of free water, and parking difficulties.

Dimension scores · cross-source

Location9.8
Cleanliness9.2
Service9.1
Surroundings9.0
Value8.9
Facilities8.6
+ PraisedExcellent location and transport links · Modern and clean rooms · Friendly and professional staff · Delicious and varied breakfast
- ComplaintsNo on-site parking · Missing kettles/coffee makers in rooms · AC issues or noise · Inconsistent staff attitude

KEYIdeal for travelers valuing convenience and quiet. Confirm parking in advance; choose courtyard rooms for AC sensitivity.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location and transportation?+
Located in the vibrant heart of Bilbao with a 9.8 location score. Guests praise the central position and convenient transport for exploring the city.
diningHow is the breakfast? Is it extra charge?+
Buffet breakfast is well-received but incurs an extra charge. Some guests note the dining area is in the basement without windows.
roomWhat are the pros and cons of the room facilities?+
Rooms feature minibars, flat-screen TVs, and free WiFi (8.6 rating). Pros include comfortable beds; cons involve poor hairdryers, inconsistent AC, and no free water.
serviceWhat is the level of service?+
Service scores 9.1/10. Guests highly praise the friendly, professional, and multilingual staff, despite isolated negative feedback.
policyWhat are the check-in/out times? Are pets allowed?+
Check-in is at 14:30 and check-out at 12:00 with express options. Pets are allowed with provided bowls. Note: Children are listed as not allowed in data.
facilityWhat convenient facilities does the hotel offer?+
Offers free WiFi, 24-hour front desk, luggage storage, elevator, and lobby fireplace. Features accessible paths and washrooms. Nearby spa and casino available.
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