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The Frame Hotel

★★★★·9.4/ 10Excellent
·Hotels
Guest education on local ecosystems and cultureAir conditioningFamily roomsLift / ElevatorLuggage storageExpress check-in/check-outAll 78 facilities +
Review
Official

Experience an abundance of unparalleled facilities and features at The Frame Hotel. Maintain seamless communication using the complimentary Wi-Fi at hotel. Discovering Florence becomes even more accessible, thanks to the shuttle amenities provided at the hotel. Guests can avail parking facilities at the hotel. During your stay at this fantastic hotel, the attentive front desk personnel can provide you with a range of amenities such as concierge service, luggage storage and safety deposit boxes. In search of city's top entertainment, seek assistance at the hotel's ticket service and tours for reservations. At the hotel, utilize the on-site dry cleaning service and laundry service to maintain your beloved travel attire fresh, allowing you to bring fewer clothes. Craving relaxation? Make the most of your stay at the The Frame Hotel with convenient amenities like room service and daily housekeeping at your disposal. For visitors wishing to smoke, designated smoking zones can be found. Begin your day with a scrumptious on-site breakfast available each morning at The Frame Hotel. At the hotel, an assortment of easily accessible and delicious meal choices are available to satisfy your appetite whenever it strikes. Enjoy an entertaining evening with your fellow travelers at the hotel's bar. At The Frame Hotel, guests can access vending machines that provide light snacks and beverages 24 hours a day. During your stay at hotel, an array of engaging activities and amenities guarantees a delightful experience. Conclude your holiday experience perfectly by visiting massage before you depart.

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Guest scores & sentiment

From 491 guest reviews · multi-source · as of 2026-07-05

Guests praise the central location, modern design, cleanliness, and helpful staff. Main complaints involve small room sizes, a cramped elevator, and occasional issues with noise insulation or maintenance.

Dimension scores · cross-source

Location10.0
Cleanliness9.4
Surroundings9.4
Service9.1
Value9.0
Facilities9.0
+ PraisedExcellent location · Attentive and professional service · Modern and comfortable facilities · Rich and high-quality breakfast
- ComplaintsSmall room size · Cramped bathrooms · Occasional equipment issues · Small/cramped rooms

KEYIdeal for those valuing location and service. Travelers with large luggage or groups should note compact rooms; noise-sensitive guests should verify soundproofing.

FAQ · grounded in hotel data & reviews

locationHow is the location of The Frame Hotel? Is it convenient?+
Located in the historic center, 250m from the Cathedral and a 5-min walk from Santa Maria Novella Station. It holds a perfect 10.0 location score for ultimate convenience. (Basis: intro, dimensions)
diningWhat is the breakfast experience like?+
Breakfast is praised as rich and delicious, a key pro. A coffee shop and fruits are available. However, some business and family guests noted high prices or inconsistent quality. (Basis: reviews, facilities)
familyIs this hotel suitable for families with children?+
Yes. It allows pets, offers family rooms, kid meals, and accessibility features. 167 family guests praised the location and cleanliness, but note some rooms are small with less comfortable sofa beds. (Basis: segments, facilities, reviews)
coupleAre there special experiences or things to note for couples?+
172 couple guests appreciated the modern design, comfortable beds, and attentive service. The historic charm is romantic, but some bathrooms are cramped, and occasional AC or odor issues were reported. (Basis: segments, reviews)
businessIs it convenient for business travelers? What are the pros and cons?+
Business guests value the central location and cleanliness. However, 28 reviewers noted small rooms, unstable Wi-Fi, and parking coordination issues. Suitable for those prioritizing commute over space. (Basis: segments, reviews)
roomWhat is the size and facility condition of the rooms?+
Rooms are modern with AC, minibar, and TV. The main complaint is small size and occasional poor soundproofing, though soundproof rooms are available. Cleanliness scores highly at 9.4. (Basis: reviews, dimensions, facilities)
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