FlyerKeyThe guest's hotel playbook
Search
Me
Publish
Search cities, hotels, brands…
1 / 24

Home Hotel Etage

★★★★·9.1/ 10Excellent
·Hotels
📍Storagatan 32 · Västerås ↗
📞0081267-42-7355·Official site ↗
1958 opened· 93 rooms· Check-in 02:00 PM / out 12:00 PM
Electric bicycle charging stationFamily roomsLift / ElevatorLuggage storageFax/photocopyingFacilities for disabled guestsAll 38 facilities +
Review
Official

Indulge in a visit to the on-site spa offering massages, body treatments, and facials. Recreational amenities include a sauna and bicycle rentals. This spa hotel also features complimentary Wi-Fi, a hair salon, and on-site shopping. Enjoy a meal at the restaurant or take advantage of room service. Unwind at the bar/lounge with your favorite drink. Buffet breakfast is available daily (fee applies). The 65 air-conditioned guest rooms feature refrigerators and flat-screen televisions, as well as complimentary Wi-Fi, toiletries, bidets, electric kettles, and bottled water. Housekeeping is provided daily. Located in Karuizawa, the hotel is within a 5-minute drive of Karuizawa Prince Shopping Plaza and Hoshino Onsen Hot Spring, and a short distance from the Karuizawa Indoor Tennis Court and Karuizawa Museum of History and Folklore. The nearest airports are Haneda (HND) and Narita International (NRT).

04

Guest scores & sentiment

From 205 guest reviews · multi-source · as of 2026-07-12

Guests praise the central location, friendly staff, and inclusive meals, especially breakfast. Common complaints involve outdated rooms, lack of AC causing heat issues, and street noise.

Dimension scores · cross-source

Surroundings9.4
Cleanliness9.1
Service9.0
Facilities9.0
Location8.3
Rooms7.5
Value7.3
＋ PraisedCentral location · Friendly and professional staff · Good value meals included · Excellent breakfast
－ ComplaintsOutdated room facilities · No AC/high temperature · Street noise · Bed comfort issues

KEYGood for budget travelers valuing location/service. Request courtyard rooms in summer due to heat/noise.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location? What attractions are nearby?＋
Located in the prime center of Västerås, it is a 3-minute walk from Vasa Park and close to Stora Torget Square, earning an 8.3 rating for location.
diningWhat is the breakfast and dining situation? Is it included?＋
The hotel is praised for its high value, including dinner and afternoon tea, with breakfast receiving particularly high marks from guests.
serviceHow is the service level? What is the staff attitude like?＋
Service scores an impressive 9.0, with guests consistently praising the friendly and professional staff as a major highlight.
roomHow are the room facilities and comfort? Is there air conditioning?＋
Rooms feature Scandinavian style with satellite TV and free WiFi. However, note that some rooms lack AC, which can cause heat issues in summer, and bed comfort varies.
pros_consWhat are the main pros and cons of this hotel?＋
Pros: Prime location, friendly staff, and great value with meals. Cons: Some outdated rooms, lack of AC in summer, and street noise in some rooms.
policyWhat are the check-in/out times? Are pets allowed?＋
Check-in is at 15:00 and check-out at 11:00. Pets are allowed, and family rooms are available. Front desk has limited hours.
No checkout or paid ranking here — commission never drives content.
Book on FlyerTrip →