Name: Hotel María Eugenia Tuxtla Gutiérrez
Address: Avenida Central Oriente, 507 Colonia Centro, Tuxtla Gutiérrez, MX

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Guest scores & sentiment

From 76 guest reviews · multi-source · as of 2026-07-20

Guests consistently praise the central location, friendly staff, spacious rooms, and good value. However, many note aging facilities, poor maintenance, uncomfortable beds, unreliable hot water, noisy air conditioning, and occasional reservation cancellations or unhelpful front desk responses. Overall, the hotel offers convenience and basic comfort but falls short on upkeep and room modernization.

Dimension scores · cross-source

Location8.7

Service7.6

Facilities7.6

Cleanliness7.6

Surroundings7.6

Value6.7

＋ PraisedExcellent central location · Friendly and attentive staff · Parking available

－ ComplaintsUnreliable hot water · Outdated facilities · Dirty and cold pool · Uncomfortable beds

KEYBest for travelers prioritizing location and value. Guests sensitive to aging facilities, bed firmness, or hot water reliability should verify room conditions before booking.

Guest reports describe individual stays. Confirm important facilities, benefits and arrival arrangements with the hotel.

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Room types · 2

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

Double Room

2 × Double bed41 ㎡up to 4

This air-conditioned room is located in a separate building. It comes with a flat-screen TV, free Wi-Fi, and a private bathroom with shower and free toiletries. There is also a wardrobe, a safe and a desk. This room includes coffee and orange juice all day. Ironing set is available at the reception.

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King Room

1 × Extra-large double bed (Super-king size)41 ㎡up to 2

This air-conditioned room comes with a cable TV, free Wi-Fi, and a private bathroom with shower and free toiletries. There is also a wardrobe, a safe and a desk. Ironing set is available at the reception.

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Facilities · 81

All facilities & services listed by the hotel (aggregated across sources).

Offsite parking discounted rates availableGuest education on local ecosystems and cultureAir conditioningSwimming poolFamily roomsBBQ facilitiesLift / ElevatorLuggage storageExpress check-in/check-outSafety deposit boxCar hirePacked lunchesParkingTerracePrivate check-in/check-outShared lounge/TV areaShuttle service (additional charge)Kid mealsEvening entertainmentPublic BathOutdoor furnitureFruitsShallow endStaff adhere to local safety protocolsGuest rooms disinfected between staysCleaning standards that are effective against CoronavirusPhysical distancing rules followedHand sanitizer in guest room and key areasCashless payment availableFire extinguishersFirst aid kit availableSanitized tableware & silverwareContactless check-in/check-outInvoice providedGuests can opt-out any cleaning services during stayShared stationery like menus, pens are removedGuest room sealed after cleaningProperty cleaned by professional cleaning companiesPhysical distancing in dining areasKey accessFood delivered to guest roomCCTV outside propertyProcess in place to check health of guestsAccess to health care professionalsScreens / Barriers between staff and guests for safetyFace masks for guests available24-hour securityDelivered food - securely coveredSecurity alarmThermometers for guests provided by propertyMobile app for room serviceBroadcast Live sport eventsInternet accessJapanese gardenExpress check-inExercise/lap poolNo accessible shuttleNo accessible train station shuttleConcerts/live showsOffsite parking discounted rates availablePrivate picnicsReception hallSelf parking (surcharge)Snack bar/deliSwimming nearbyTelevision in common areasAirport transportation - drop-off (surcharge)Vegetarian menu options availableAccessible train station shuttleAccessible shuttleWine release eventsFree wired internetFront desk (limited hours)Guest education on local ecosystems and cultureFree pool cabanasHousekeeping on requestNon-smoking roomsRestaurantRoom serviceTour deskNon-smoking throughout