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The Berkeley Richmond, Outset Collection by Hilton

★★★★·8.7/ 10Recommended
·Hotels
Check-in 03:00 PM / out 11:00 AM
Air conditioningFamily roomsLift / ElevatorLuggage storageExpress check-in/check-outSafety deposit boxAll 45 facilities +
Review
Official

At The Berkeley Richmond, Outset Collection by Hilton, exceptional service and top-notch amenities create a memorable experience for guests. Complimentary internet access is available in the hotel to ensure you stay connected during your visit. For guests with their own vehicle, parking facilities are provided. Continuously receive the support you require through front desk amenities such as luggage storage. Due to health concerns, smoking is strictly prohibited within the entire premises of hotel.

04

Guest scores & sentiment

From 200 guest reviews · multi-source · as of 2026-07-17

Guests praise the exceptional staff service and prime location. Rooms are spacious and comfortable. Common complaints include intermittent hot water, limited breakfast options, noise from lobby renovations, and occasional housekeeping oversights.

Dimension scores · cross-source

Location9.4
Cleanliness9.2
Service9.0
Value8.4
+ PraisedFriendly and professional staff · Excellent location · Charming atmosphere · Comfortable beds
- ComplaintsPoor breakfast quality · Expensive valet parking · Cleaning or facility issues · Aging facilities/decor

KEYIdeal for those valuing service and location. Expect limited breakfast, avoid construction noise, and verify hot water availability.

FAQ · grounded in hotel data & reviews

locationHow is the location? What attractions are nearby?+
Located in the heart of Richmond's city center with a high location score (9.4). It is within walking distance of the Virginia State Capitol and the Museum of Edgar Allen Poe.
serviceWhat is the quality of staff service?+
Staff service is highly rated (dimension score 9.0). Guests praise the hospitality, professionalism, and quick response from concierge and front desk, especially for local dining recommendations.
roomWhat are the room facilities and comfort level like?+
Rooms are spacious and comfortable (cleanliness score 9.2) with cherry wood furnishings and modern amenities. However, some guests note slightly dated facilities and intermittent hot water issues.
diningIs the breakfast selection diverse?+
Breakfast is a common complaint, described as having limited options and lacking hot food choices. Some guests also noted reduced supply times.
coupleIs this hotel suitable for couples?+
Highly suitable for couples, who make up the largest segment. They appreciate the vintage charm, prime location, and warm staff service, making it ideal for a romantic getaway.
businessIs it convenient for business travelers?+
Good for business travelers due to the central location, business center, and free wired internet. Note that there is no on-site gym; guests can use a nearby partnered fitness club.
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