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Crowne Plaza - Chicago West Loop by IHG

★★★·8.8/ 10Recommended
CCrowne Plaza Hotels & Resorts·IHG One Rewards·Hotels
2005-07-15 opened · 2005 renovated· 398 rooms· Check-in 03:00 PM / out —
Fitness facilities (surcharge)Air conditioningFamily roomsLift / ElevatorLuggage storageExpress check-in/check-outAll 58 facilities +
Review
Official

Great care is taken to ensure guests experience comfort through top-notch services and amenities. Stay connected with your associates, as complimentary Wi-Fi is available during your entire visit. The hotel offers taxi amenities to assist you in discovering your desired offerings in Chicago (IL). When arriving by car, take advantage of the hotel's convenient on-site parking facilities. The hotel offers reception amenities including concierge service, luggage storage and safety deposit boxes to ensure a comfortable stay for guests. Whether you're here for an extended stay or simply require fresh garments, the hotel ensures your cherished travel attire remains spotless and accessible with the convenience of dry cleaning service located on the premises. Need something at the last minute? The convenience stores has you covered, ensuring your requirements are met without any inconvenience. To ensure the well-being and convenience of all visitors, smoking is strictly prohibited throughout the entire hotel. Smoking is permitted solely in the specified smoking zones allocated by hotel. In order to ensure the utmost level of relaxation, the guestrooms feature an inviting design and are equipped with all basic necessities, creating a delightful stay experience. To ensure a pleasant stay, a selection of rooms at hotel come furnished with linen service, blackout curtains and air conditioning, all designed with your ease in mind. Several chosen accommodations at Crowne Plaza - Chicago West Loop By IHG have a balcony or terrace incorporated into the room design. In select rooms, visitors can enjoy a touch of amusement with the availability of daily newspaper, television and cable TV for their entertainment needs. Rest assured, quenching your thirst is not a concern with a coffee or tea maker available in select accommodations. Understanding the significance of bathroom facilities in enhancing visitor contentment, hotel offers a hair dryer, toiletries and bathrobes within a few chosen chambers. Start your day stress-free at Crowne Plaza - Chicago West Loop By IHG as breakfast is made available for you on the premises. Visitors staying at Crowne Plaza - Chicago West Loop By IHG have the option to receive groceries in their room for meal preparation, courtesy of the unique service provided by the hotel. Throughout the day, engage in the entertaining activities available at Crowne Plaza - Chicago West Loop By IHG. Guests who enjoy maintaining their fitness regimen while on holiday can visit the fitness center provided by hotel.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold ElitePlatinum EliteDiamond Elite
IHG One Rewards · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastRarely
Lounge accessRarely
Late checkoutSubject to availability

延迟至14:00退房 · until 14:00

Welcome giftSubject to availability

欢迎礼或积分二选一

Qualify with 20 Elite Qualifying Nights or 40,000 Elite Qualifying Points in a calendar year. Once earned in a calendar year, status is maintained through the end of the following calendar year.
04

Guest scores & sentiment

From 205 guest reviews · multi-source · as of 2026-07-13

Guests praise exceptional staff service and convenient location with dining. Complaints focus on high self-parking fees, outdated room amenities, odors, and noise issues.

Dimension scores · cross-source

Surroundings9.2
Cleanliness8.6
Service8.3
Facilities8.3
Location8.2
Value7.8
Rooms7.4
PraisedExceptional staff service · Convenient location · Great breakfast · Good event support
ComplaintsDated/small rooms · Weak Wi-Fi · Expensive/inconvenient parking · Poor room cleanliness details

KEYIdeal for those valuing service and walkability. Check dining hours and parking costs; sensitive to age/odors should review carefully.

FAQ · grounded in hotel data & reviews

locationHow is the location and transportation convenience?
Located near United Center, 12 mins walk to Union Station. Short L train ride to Magnificent Mile. Surrounded by dining. (Location score: 8.2)
serviceWhat is the quality of service?
Guests highly praise staff for being enthusiastic and professional. Service dimension scores 8.3, with a 99% recommendation rate across 205 reviews.
diningWhat are the breakfast and dining options?
The on-site Dine restaurant serves American cuisine for all meals. Guests specifically praise the abundant breakfast options. A coffee shop is also available.
businessIs it suitable for business travel? What are the room facilities?
Very suitable. Rooms feature large work desks and tea/coffee facilities. Business guests often receive upgrades. Note: Some rooms have weak Wi-Fi and limited space.
familyAny tips for families staying here?
Pets allowed, family rooms available. Staff are helpful. However, parking is expensive and self-service is inconvenient. Some rooms face street noise.
coupleHow is the experience for couples?
Convenient West Loop location. Some rooms have balconies with good views and comfortable bedding. However, some rooms are small, lack fridges, and facilities are dated.
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