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Refugio Llanero Hotel

★★·8.4/ 10Recommended
·Hotels
24-hour front deskGardenLuggage storageFree WiFiDesigner stores on siteCoworking spacesAll 17 facilities +
Review
04

Guest scores & sentiment

From 75 guest reviews · multi-source · as of 2026-07-21

Guests consistently praise the central location, quiet atmosphere, and exceptionally friendly, attentive staff. The hotel offers good value for short stays. However, several reviewers note that rooms are basic and sometimes outdated, with occasional mismatches between photos and reality. Minor drawbacks include lack of on-site parking, inconsistent Wi-Fi, dim corridors, and occasional pest or noise issues.

Dimension scores · cross-source

Service9.4
Location8.9
Cleanliness8.8
Value8.6
Rooms8.3
Facilities8.1
Wi-Fi7.1
PraisedCentral and quiet location · Friendly and attentive staff · Good value for money · Friendly staff
ComplaintsOutdated or broken facilities · Poor hygiene conditions · Dark rooms · Uncomfortable bedding

KEYIdeal for travelers prioritizing location, quietness, and warm service. Guests expecting modern room amenities or on-site parking should verify conditions before booking.

FAQ · grounded in hotel data & reviews

locationHow is the location and transportation convenience?
Located in the heart of Villavicencio near key attractions like the Cathedral and Plaza los Libertadores. Guests praise its central position, convenience, and quiet atmosphere for exploring the city.
serviceWhat is the staff service attitude like?
With a service score of 9.4, guests consistently praise the friendly and attentive staff. The 24-hour front desk offers tour assistance and ensures responsive service for all travelers.
valueIs this hotel good value for money?
Rated 8.6 for value, it is considered an excellent choice for short stays. Despite basic facilities, the central location, quiet environment, and great service offer high cost-performance.
roomWhat are the room facilities and hygiene like?
Rooms feature garden views, free WiFi, and private bathrooms with luxury toiletries. Hygiene scores 8.8/10 for cleanliness. However, some note outdated facilities and occasional photo-reality mismatches.
policyWhat are the check-in/out times? Are pets or children allowed?
Check-in is at 11:00 and check-out at 13:00. The hotel does not allow pets or children. Please plan your stay accordingly to meet these policy requirements.
facilitiesWhat are the main facilities? Is there parking?
Facilities include a garden, luggage storage, wheelchair access, business center, and coworking spaces. There is no on-site parking; guests must find parking nearby, which may be inconvenient for drivers.
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