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Hotel Casa Quetzaltenango

8.5/ 10Recommended
·Hotels
📍10 avenida 10 avenida 4-15 zona 1 · Quetzaltenango ↗
Offsite parking discounted rates availableFamily roomsFacilities for disabled guestsParkingPets allowedConcierge serviceAll 35 facilities +
Review
04

Guest scores & sentiment

From 75 guest reviews · multi-source · as of 2026-07-20

Guests praise the prime location, quiet atmosphere, and friendly staff, noting good value. Common complaints include aging facilities: small rooms, poor soundproofing, outdated/broken bathrooms, and inconsistent cleanliness or worn linens.

Dimension scores · cross-source

Location9.6
Service9.3
Value8.8
Rooms8.5
Cleanliness8.5
Surroundings8.2
Facilities8.1
Wi-Fi7.6
＋ PraisedPrime location near park/center · Good value for money · Safe and quiet · Friendly service
－ ComplaintsAging facilities/poor maintenance · Inconsistent room cleanliness · Uncomfortable pillows/bedding · Difficult parking/narrow entrance

KEYSuitable for budget travelers prioritizing location. Expect aging facilities; verify room conditions and bring toiletries.

FAQ · grounded in hotel data & reviews

locationIs the hotel conveniently located?＋
Located just 300 meters from Quetzaltenango Central Park in a tranquil setting ideal for walking tours. The location dimension scores 9.6, highly praised across 75 reviews.
serviceHow is the front desk service? Is multilingual help available?＋
The front desk offers 24/7 multilingual support in English, Spanish, French, and Italian, plus concierge and tour services. Service scores 9.3, with guests consistently praising the friendly staff.
roomWhat are the room facilities and comfort like?＋
Rooms feature a cozy seating area, flat-screen TV, and modern bathrooms with free toiletries. Some guests note smaller spaces, average soundproofing, or inconsistent shower temperatures.
familyIs the hotel suitable for families?＋
Children are welcome and family rooms are available. Among 37 family stays, guests highlighted the quiet atmosphere, convenient parking, and good value for relaxed trips.
facilityAre pets allowed? What amenities are provided?＋
Pets are officially allowed, with pet bowls and baskets provided on-site. Please contact the front desk in advance to confirm specific pet room arrangements.
policyWhat are the check-in and check-out times?＋
Standard check-in is at 14:00 and check-out is at 11:00. Contact the front desk in advance if you need flexible timing, as availability depends on daily occupancy.
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