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Casa Esmeralda Hotel

8.8/ 10Recommended
·Hotels
Air conditioningFamily roomsSafety deposit boxTerraceConcierge serviceOutdoor furnitureAll 40 facilities +
Review
04

Guest scores & sentiment

From 75 guest reviews · multi-source · as of 2026-07-20

Guests praise the hotel's safety, cleanliness, friendly staff, and value for money. Key complaints include poor Wi-Fi, maintenance issues like AC failures and TV signal loss, noise from nearby areas, and outdoor parking.

Dimension scores · cross-source

Cleanliness9.5
Rooms9.4
Service9.4
Location9.2
Facilities9.2
Value9.1
Wi-Fi7.8
PraisedFriendly and attentive staff · Excellent cleanliness throughout · Convenient location near malls · Delicious and well-served breakfast
ComplaintsOutdoor parking with vehicles exposed · Weak WiFi, unsuitable for work or meetings · Some rooms near restaurant or parking experience noise · Occasional bedding comfort or room maintenance issues

KEYIdeal for leisure travelers seeking safety and value. Business guests should note unreliable Wi-Fi; light sleepers should avoid rooms near restaurants or streets.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location? What is nearby?
Centrally located in Oaxaca City, within walking distance of Santo Domingo Temple and Oaxaca Cathedral, with easy access to Monte Alban and Mitla. It scores 9.2 for location across 75 reviews.
diningWhat is the breakfast situation? Should I confirm in advance?
Breakfast receives positive feedback, though some guests note limited options and early service hours. Guests with dietary needs or late risers should confirm timing with the front desk beforehand.
roomWhat amenities are in the rooms? How is the maintenance?
Rooms feature air conditioning, a coffee machine, flat-screen TV, and private bathroom, scoring 9.4. Some reviews mention occasional AC or TV issues, so inspect upon arrival and request assistance if needed.
serviceHow are the hotel's service and hygiene standards?
Features a 24-hour front desk, concierge, and tour desk, with a 9.4 service score. Cleanliness scores 9.5, and guests praise the friendly staff and strong sense of safety alongside professional sanitization protocols.
businessIs it suitable for remote work? Is the Wi-Fi stable?
Complimentary Wi-Fi and wired internet are available, but the Wi-Fi score is only 7.8. Several guests report poor connectivity affecting work, so bringing a mobile hotspot is advisable.
policyAre children and pets allowed? What are the check-in times?
Children are welcome with family rooms available, but pets are not permitted. Check-in is at 15:00 and checkout at 12:30, with contactless options and safety deposit boxes offered.
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