Name: East Palace Hotel
Address: Sagadat Nurmagambetov 78 Sagadat Nurmagambetov 78, Almaty, KZ

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Guest scores & sentiment

From 210 guest reviews · multi-source · as of 2026-07-12

Guests praise the convenient location near the airport, cleanliness, and helpful front desk staff. Common complaints include poor breakfast quality (cold, limited variety, no coffee/omelets), outdated facilities (stained carpets, leaking AC), and thin walls. Some note the remote location lacks walkability.

Dimension scores · cross-source

Cleanliness8.5

Surroundings8.2

Value7.9

Service7.9

Facilities7.9

Location7.3

＋ PraisedSpacious and clean rooms · Good value for money · Friendly staff · Convenient transport access

－ ComplaintsBreakfast quality/temperature issues · Remote location · Poor management and privacy violations · Infrastructure failures (water outage)

KEYSuitable for budget travelers seeking convenience and good front desk service. Those expecting high dining quality, modern facilities, or quietness should proceed with caution.

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Room types · 4

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

Suite

1 × Queen bed48 ㎡up to 4

The air-conditioned suite has 1 bedroom and 1 bathroom with a shower and a bidet. The suite features soundproof walls, a mini-bar, a wardrobe, a flat-screen TV with satellite channels, as well as mountain views. The unit has 1 bed.

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Deluxe Double Room with Bath

1 × Queen bed36 ㎡up to 3

The spacious air-conditioned double room offers a flat-screen TV with satellite channels, soundproof walls, a mini-bar, a wardrobe as well as mountain views. The unit has 1 bed.

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Double Room

1 × Queen bed24 ㎡up to 3

The air-conditioned double room offers a flat-screen TV with satellite channels, soundproof walls, a mini-bar, a wardrobe as well as mountain views. The unit has 1 bed.

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Twin Room with Bath

2 × Twin bed24 ㎡up to 3

The air-conditioned twin room offers a flat-screen TV with satellite channels, soundproof walls, a mini-bar, a wardrobe as well as mountain views. The unit has 2 beds.

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Facilities · 32

All facilities & services listed by the hotel (aggregated across sources).

Air conditioningFamily roomsLift / ElevatorLuggage storageSafety deposit boxIroning servicePrivate check-in/check-outShared lounge/TV areaOutdoor furnitureStaff adhere to local safety protocolsGuest rooms disinfected between staysHand sanitizer in guest room and key areasCashless payment availableFire extinguishersFirst aid kit availableSanitized tableware & silverwareInvoice providedGuests can opt-out any cleaning services during staySmoke alarmsFood delivered to guest roomCCTV outside propertyProcess in place to check health of guestsFace masks for guests availableSecurity alarmInternet accessTelevision in common areasFree wired internetFront desk (limited hours)Housekeeping on requestNon-smoking roomsRestaurantRoom service

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Nearby & map

Sights

1

Ascension Cathedral

place_of_worship

church in Almaty, Kazakhstan

2.3km

2

Almaty Zoo

park

zoo in Kazakhstan

990m

3

Kazakhstan National Museum of Instruments

museum

museum in Almaty, Kazakhstan

2.0km

4

Central Mosque (Almaty)

place_of_worship

architectural structure

2.7km

5

Central Park

park

park in Almaty, Kazakhstan

1.2km

6

Kok Tobe

landmark

mountain in Kazakhstan

2.6km

7

Abay Opera House

culture

opera house in Almaty (Alma-Ata), Kazakhstan

3.0km

8

Central State Museum of Kazakhstan

museum

museum in Almaty, Kazakhstan

3.4km

1

2

3

4

5

6

7

8

Click a row to locate it · distances are approximate. Data from Overture / Michelin / Wikidata.