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Hilton London Heathrow Airport Terminal 5

★★★★·8.5/ 10Recommended
HHilton Hotels & Resorts·Hilton Honors·Hotels
Check-in 03:00 PM / out 12:00 PM
Fitness facilities (surcharge)Health or beauty spa nearbyAir conditioningFamily roomsLift / ElevatorLuggage storageAll 75 facilities +
Review
Official

Hilton London Heathrow Airport Terminal 5 offers top-notch services and amenities, ensuring guests experience utmost comfort. Share your photos and respond to emails at your convenience, thanks to the free Wi-Fi internet access offered by hotel. Should you require transportation to or from the airport, hotel is able to organize it prior to your arrival date. Shuttle offerings at the hotel enhance the ease of discovering London. Visitors can take advantage of the accessible parking options directly at the hotel. Reception services such as concierge service, luggage storage and safety deposit boxes are available to accommodate your requirements. Should you desire access to the top entertainment in the city, assistance can be provided by the hotel's tours. Room amenities like 24-hour room service, room service and daily housekeeping contribute to making a perfect selection for your stay. The hotel maintains a completely smoke-free zone, providing a breathable atmosphere. Each accommodation at Hilton London Heathrow Airport Terminal 5 is thoughtfully created and adorned to provide visitors with a comfortable, home-like atmosphere. In certain rooms, the hotel offers blackout curtains and air conditioning for guest convenience and satisfaction. In select rooms, guests at the hotel can enjoy top-notch in-room entertainment with daily newspaper, television and in-room video streaming available for their convenience. Rest assured, in a few chosen rooms, the presence of instant tea can be found. Maintain your cleanliness and comfort using a hair dryer, toiletries and bathrobes available in select guest restrooms. Experience the delight of a fresh morning by savoring excellent coffee at the cafe situated within hotel. Should you prefer not to venture out for a meal, the enticing culinary choices at hotel are always available for your satisfaction. Experience an unforgettable evening with your fellow travelers just a short distance away, at hotel's bar. Indulge in the numerous pursuits available at Hilton London Heathrow Airport Terminal 5. For individuals who don't want to skip their exercise routine, visiting the hotel fitness center ensures you maintain your vitality and wellness.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold EliteDiamond Elite
Hilton Honors · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastSubject to availability

Breakfast or bonus points

Lounge accessRarely
Late checkoutRarely
Welcome giftRarely
Awarded with 15 stays, 25 nights, or US$6,000 Eligible Spend during any calendar year. Members must re-qualify each calendar year; once earned, status is kept for the remainder of the calendar year in which it was earned and the subsequent calendar year.
04

Guest scores & sentiment

From 401 guest reviews · multi-source · as of 2026-07-06

Guests praise comfortable rooms, excellent staff service, and good breakfast/executive lounge. Key complaints include distance from T5 requiring paid transport, inconsistent front desk attitude, hard beds, poor lighting/outlets, and parking security concerns.

Dimension scores · cross-source

Service8.9
Rooms8.4
Cleanliness8.3
Value8.0
Location8.0
Surroundings7.8
Facilities7.6
PraisedComfortable beds and quiet · Friendly staff · Good value for money · Good food quality
ComplaintsUnexpected facility closures · Poor breakfast replenishment · Front desk service issues · Misunderstanding of shuttle fees

KEYSuitable for transit/parking. Check transport costs, expect firm beds, and ensure parking security.

FAQ · grounded in hotel data & reviews

locationHow far is the hotel from Terminal 5, and how can I get there?
The hotel is not directly connected to T5. Guests report it is far and requires a paid shuttle, which some find unreliable or expensive.
serviceWhat is the level of service at the hotel?
Service scores an impressive 8.9. Guests praise the friendly and professional staff, though some note inconsistent attitudes at the front desk.
diningHow is the breakfast and executive lounge experience?
Breakfast and the executive lounge are generally praised as highlights. However, a few guests found the lounge experience lacking or check-in processes cumbersome.
roomWhat are the room facilities and comfort like?
Rooms are spacious and clean with good soundproofing. However, complaints include hard beds, poor lighting/outlet placement, and occasional maintenance issues.
businessIs this hotel suitable for business travel?
Yes, business travelers appreciate the spacious rooms, comfortable bedding, and quality breakfast. Note that some reported issues with unfulfilled perks or delayed invoices.
familyIs the hotel suitable for families with children?
Yes, it offers family rooms, kid meals, and spacious clean rooms praised by families. Note that luggage handling on shuttles can be difficult, and some facilities may close temporarily.
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