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Black Bear Inn & Suites

★★★·8.8/ 10Recommended
·Hotels
📍1100 Parkway · Gatlinburg ↗
Offsite parking discounted rates availableAir conditioningSwimming poolLift / ElevatorSafety deposit boxFax/photocopyingAll 36 facilities +
Review
04

Guest scores & sentiment

From 80 guest reviews · multi-source · as of 2026-07-20

Guests praise the walkable location, clean renovated rooms, and friendly staff. Common complaints include inconsistent breakfast quality, closed pool without notice, missing amenities like hair dryers, and occasional rude front desk service.

Dimension scores · cross-source

Location9.5
Service9.2
Rooms9.0
Cleanliness9.0
Facilities8.9
Value8.8
Wi-Fi8.1
Surroundings8.0
＋ PraisedExcellent location · Friendly staff · Good breakfast · Clean rooms
－ ComplaintsPool closed/poor communication · Missing hair dryers · Uncomfortable beds · Rude front desk staff

KEYSuitable for location-focused travelers. Verify pool status, manage breakfast expectations, and check room amenities upon arrival.

FAQ · grounded in hotel data & reviews

locationHow is the location? What are the nearby attractions?＋
The hotel boasts an excellent walkable location near Great Smoky Mountains National Park, scoring 9.5/10 for location. It is ideal for exploring nearby attractions on foot.
diningIs the breakfast worth it?＋
Breakfast quality is inconsistent. While some couples enjoy it, many guests complain about stale ingredients and poor taste. Expectations should be managed accordingly.
facilityIs the pool open? Any warnings?＋
An indoor heated pool and hot tub are available, but they are frequently closed for maintenance with poor notification. Please confirm availability before booking.
roomAre rooms well-equipped? Is there a hair dryer?＋
Rooms are recently renovated with microwaves, fridges, and balconies, scoring 9.0/10. However, some rooms lack hair dryers, requiring guests to borrow them from reception.
serviceIs the staff friendly?＋
Service scores high at 9.2/10, with most guests praising friendly staff. However, occasional reports of rude front desk service exist, so patience is advised.
familyIs this hotel suitable for families?＋
Children are allowed. Families appreciate the location and service, but some report issues with bed comfort, door locks, or odors. Inspect rooms upon arrival.
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