Name: Azul Villa Esmeralda - Gourmet Inclusive® by Karisma
Address: Bahia Petempich, SM12, MZ43, Lote 3, Puerto Morelos, QROO, 00000, Puerto Morelos, MX

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Guest scores & sentiment

From 200 guest reviews · multi-source · as of 2026-07-17

Guests praise the stunning beach and friendly staff, with generally good food. Main complaints focus on aging facilities, room defects like mold, and inconsistent service management.

Dimension scores · cross-source

Location9.0

Service8.8

Cleanliness8.8

Value7.6

＋ PraisedStunning beach & clear water · Friendly & attentive staff · Daily housekeeping & mini-bar restocking · Diverse dining & excellent breakfast

－ ComplaintsAging rooms requiring maintenance · Long check-in waits & room assignment issues · Inconsistent food quality & stock shortages · Lack of elevators & long walking distances

KEYIdeal for beach lovers valuing staff interaction. Manage expectations for luxury; inspect rooms upon arrival and tip for better service.

Guest reports describe individual stays. Confirm important facilities, benefits and arrival arrangements with the hotel.

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Room types · 1

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

Villa (Azul Esmeralda)

5 × King bed / 2 × Queen Bed46 ㎡up to 14

5 King Beds and 2 Queen Beds495-sq-foot room with ocean views Relax - In-room massage availableInternet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices) Entertainment - Flat-screen TV and MP3 dockFood & Drink - Kitchen with refrigerator, stovetop, oven, and microwaveSleep - A pillow menu, turndown service, and bed sheets Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippersPractical - Washing machine, laptop-compatible safe, and iron/ironing board; cribs (free) available on requestComfort - Air conditioning and heatingAccessibility - Tile flooring in roomNon-Smoking

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Facilities · 23

All facilities & services listed by the hotel (aggregated across sources).

Proposal/romance packages available24-hour front deskLuggage storageTerraceFree WiFiConcierge serviceOutdoor furnitureNo accessible shuttleCouples/private diningOn private beachOutdoor entertainment areaProposal/romance packages availableBeach yoga on siteBeach volleyball on siteBeach umbrellasBeach towelsBeach sun loungersSmoke-free propertyWalkway to waterAccessible shuttleFree valet parkingFree self parkingWheelchair accessible

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Nearby & map

DiningSights

1

Punta Corcho

seafood, steak_house, mexican · Bib

$$

You’ll have an excellent vantage to see the nearby shore from this second-floor perch, whose thatched roof and open-air plan allow the welcome ocean breeze to circulate. Better still, you can enjoy the view alongside a bountiful menu of memorable seafood offerings and tropically inflected cocktails. Shareable starters include puffy gorditas filled with roasted octopus, salsa verde, and melty quesillo, as well as an assortment of vibrant and inventive ceviches and aguachiles. Mains are likewise not boxed in by tradition, with typical Mexican flavors alongside the likes of Provençal butter and h

29m

1

Click a row to locate it · distances are approximate. Data from Overture / Michelin / Wikidata.