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Sofitel London Heathrow

★★★★★·9.2/ 10Excellent
·Hotels
2008 opened · 2005 renovated· 605 rooms· Check-in 03:00 PM / out 12:00 PM
Sustainability/community reinvestment (10% revenue or more)Comprehensive recycling policyNo single-use plastic water bottlesNo single-use plastic strawsNo single-use plastic stirrersNo single-use plastic soda bottlesAll 90 facilities +
Review
Official

Touch down in to London at Sofitel London Heathrow, the only hotel with direct access to Heathrow Terminal 5 via a 5 minutes covered walk way. Conveniently situated, discover London many attractions only 21 minutes away by train. Our award-winning hotel features 605 luxurious bedrooms and suites with modern amenities and the largest ballroom in Heathrow, catering up to 1300 people. Indulge into diverse dining options including our 2 AA Rosette Restaurants where guests can experience rich global flavours.

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Guest scores & sentiment

From 472 guest reviews · multi-source · as of 2026-07-05

Dimension scores · cross-source

Location10.0
Surroundings9.4
Cleanliness9.2
Service9.0
Rooms8.8
Facilities8.6
Value8.0
PraisedDirect T5 access · Excellent breakfast · Comfortable beds · Friendly service
ComplaintsHigh prices · Outdated facilities · No swimming pool · Smoky rooms

FAQ · grounded in hotel data & reviews

locationHow far is this hotel from Heathrow Terminal 5? Is transportation convenient?
Ideally situated in West Drayton, just 5.7 km from Heathrow Airport. It features direct connection to Terminal 5, making it extremely convenient for early flights or transfers without needing extra transport.
serviceWhat are the check-in and check-out times? Is express service available?
Check-in is at 15:00 and check-out at 12:00. The hotel offers express check-in/out services and concierge assistance for luggage to ensure an efficient stay.
diningDoes the hotel offer breakfast? What are the dining options?
The hotel offers a highly praised buffet breakfast (surcharge). Dining options include the Vivre restaurant and 24-hour room service to cater to all hours.
roomWhat are the room facilities like? How are the bedding and bathroom amenities?
Rooms feature premium Egyptian cotton sheets, LCD TVs, and designer toiletries for high comfort. Some guests noted occasional issues with insufficient sockets or aging fixtures.
facilityWhat fitness and leisure facilities does the hotel have?
The hotel features a 24-hour fitness center, sauna, and steam room for relaxation. Golfing is available nearby, and free WiFi is provided throughout the property.
familyIs this hotel suitable for families with children?
While families praise the location and breakfast, note that the policy states 'children not allowed'. Also, some reported issues with aging facilities and lack of cribs suggest verifying details before booking.
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