Name: Royal Hideaway Playacar All-Inclusive Adults Only Resort
Address: Lote Hotelero 6, Manzana 6 Fracc. Playacar, Playa del Carmen, MX

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Guest scores & sentiment

From 76 guest reviews · multi-source · as of 2026-07-23

Guests praise the beautiful gardens, tranquil atmosphere, and cleanliness. Breakfast and The Grill are highlights, though some specialty restaurants vary in quality. Service is generally friendly but suffers from slow check-in and inconsistent staff attitudes. Complaints also cite seaweed on the beach and dated room facilities.

Dimension scores · cross-source

Rooms9.3

Location9.3

Cleanliness9.1

Wi-Fi9.0

Value8.9

Service8.7

Facilities8.7

Surroundings8.6

＋ PraisedBeautiful and clean grounds · Friendly and professional staff · Good dining variety and taste · Good amenities (pools/diving)

－ ComplaintsSlow check-in process · Dated property/facilities · Breakfast needs improvement · Severe food safety complaints

KEYIdeal for those seeking tranquility and garden views. Book specialty restaurants early; be aware of potential seaweed issues and dated rooms.

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Room types · 4

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

Deluxe Double or Twin Room

1 × Queen bed / 1 × Extra-large double bed (Super-king size)50 ㎡up to 3

This twin/double room provides a hot tub. The spacious twin/double room offers air conditioning, a mini-bar, a terrace with garden views as well as a private bathroom featuring a bath.

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Luxury Double or Twin Room

1 × Extra-large double bed (Super-king size) / 1 × Queen bed50 ㎡up to 3

These elegantly decorated rooms have extra-large beds and a terrace. These rooms are 164 ft² /527.43 sq ft, elegantly decorated with a King size bed or 2 Queen Size beds and feature a balcony or terrace. Furnished in mahogany, they have a complete bathroom with a shower and hot tub, complimentary toiletries, as well as endless exclusive details to cover all your needs, including cable TV with LED screen, coffee maker, mini-bar, docking station for iPods and iPhones and Wi-Fi, among others.

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Luxury Relax Pool

1 × Extra-large double bed (Super-king size) / 1 × Queen bed50 ㎡up to 2

Enjoy these peaceful and elegant rooms close to the relaxation pools. The outstanding feature of our 164 ft²/527.43 sq ft Luxury Relax Pool rooms is their proximity to our wonderful relaxation pools, where you can enjoy an atmosphere of total peace and tranquility just a few steps away. Some of these rooms have a balcony, in addition to being equipped with one king size or two queen size beds. In addition to their mahogany furniture, they have a fully-equipped bathroom with shower and a hot tub, exclusive amenities and other details to ensure an unforgettable visit, such as cable TV, LED screen, mini-bar, dock stations for iPods and iPhones and Wifi, among others.

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Luxury Royal View

1 × Queen bed / 1 × Extra-large double bed (Super-king size)50 ㎡up to 2

Relax in these elegant rooms with terrace and garden views. The 528 ft2 Royal View offer direct views to the wonderful gardens. They are elegantly decorated and have a King bed or two Queen beds. All the rooms have a balcony or terrace. Feature mahogany furniture, full bathroom with shower and whirlpool tub, bathroom amenities, and exclusive details complement the space.

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Facilities · 79

All facilities & services listed by the hotel (aggregated across sources).

Offsite parking discounted rates availableFitness facilities (surcharge)Health or beauty spa nearbyAir conditioningSwimming poolLift / ElevatorExpress check-in/check-outSafety deposit boxFacilities for disabled guestsIroning serviceHot tub/JacuzziCar hireMassage servicesParkingTerraceTable tennisCurrency exchangePrivate check-in/check-outShared lounge/TV areaShuttle service (additional charge)Concierge serviceEvening entertainmentAdult onlyEntertainment staffFruitsShallow endBeauty ServicesFire extinguishersSmoke alarmsKey accessCCTV outside property24-hour securitySecurity alarmKey card accessBroadcast Live sport eventsInternet accessJapanese gardenFitness facilities (surcharge)Fishing nearbyExpress check-inExercise/lap poolNo accessible shuttleNo accessible train station shuttleConcerts/live showsOffsite parking discounted rates availableBulk dispenser for toiletriesPool sun loungersPrivate beach nearbyReception hallBilliards or pool tableScuba diving on siteSecured parkingBicycle-friendly propertyBeach umbrellasBeach toysSnack bar/deliSnorkeling on siteBeach club nearby (surcharge)ATM/bankingSwimming nearbyAirport transportation - pickup (surcharge)Television in common areasAirport transportation - drop-off (surcharge)Tennis lessons on siteAccessible train station shuttleAccessible shuttleWater sports equipmentWine release eventsFree wired internetFront desk (limited hours)Golfing on siteFree pool cabanasHealth or beauty spa nearbyHousekeeping on requestNon-smoking roomsRestaurantRoom serviceTour deskWheelchair accessible

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Nearby & map

DiningSights

1

Le Chique

Contemporary, Mexican · ★ Michelin

$$$$

Harbored in a striking space inside the Hotel Xcaret Arte, Le Chique practically exudes charm. The lovely setting is matched by polished service, and gorgeous presentations are distinguished by theatrical flourishes. Taken as a whole, an atmosphere of special occasion pervades the experience. The tasting menu spans Mexico's regions, showing a clear sense of style and personality while consistently impressing with creativity, excellent ingredients, strong technique and impactful flavors. A fruit and foie gras salad nestled in an orange or a huitlacoche-stuffed donut with poblano and epazote sau

3.1km

2

HA'

Mexican, Contemporary · ★ Michelin

$$$$

If you’re not staying at the Hotel Xcaret, be sure to devote extra time to arrive at this restaurant, as it involves some navigation. However, once you’ve found it, you’re in for a treat. The cuisine has a definite French bent, which is perhaps no surprise given Chef Carlos Gaytán’s training, but there is nonetheless a confident use of distinctly Mexican flavors and ingredients. This is cooking with a clear sense of identity and strong technique, and noteworthy for bold, creative flavor combinations. The mushroom beignet decorated with a frilly crisp of cauliflower in a creamy truffle and mint

3.2km

3

Axiote Cocina de Mexico

Mexican · Bib

$$

Here in the Riviera Maya, Axiote Cocina de Mexico offers a tight selection of familiar Yucatan dishes prepared with modern touches. Carefully presented, the generously portioned plates are compelling, starting with a selection of fiery salsas that do not hold back on heat. The likes of tostadas de mais azul or guacamole with chapulines (grasshoppers) make for good starts. Fork-tender birria de cordero is a stand-out entrée but do save room for dessert. From coconut cream with passion fruit to mango with honey, orange foam and cocoa, the sweets here are a surefire strength. While not necessary,

3.6km

4

Spices

Restaurant

116m

5

Palazzo

Restaurant

120m

6

Taco City Café

Restaurant

Mexican

1.6km

7

El Hongo

Restaurant

2.0km

8

McDonald's

burger

Fast food

2.0km

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Click a row to locate it · distances are approximate. Data from Overture / Michelin / Wikidata.