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AOHOM SANTUARIO HOTEL & SPA

8.8/ 10Recommended
·Hotels
📍Palma Real 15 La Palma · Jiutepec ↗
📞+527774082761·Official site ↗
Health or beauty spa nearbyAir conditioningSwimming poolBBQ facilitiesLuggage storageExpress check-in/check-outAll 69 facilities +
Review
Property information · Hotelbeds

A total of 25 guest rooms are available for guests' convenience at Aohom Santuario Hotel & Spa.

04

Guest scores & sentiment

From 78 guest reviews · multi-source · as of 2026-07-20

Guests frequently praise the friendly staff, quiet gated-community setting, and pleasant gardens. However, complaints center on outdated facilities, poor pool and jacuzzi maintenance, slow and disorganized dining/breakfast service, uncomfortable bedding, thin soundproofing, and check-in delays. The hotel suits short stays seeking basic comfort at a reasonable price, but upkeep and operational consistency need improvement.

Dimension scores · cross-source

Service8.3
Location8.2
Cleanliness7.8
Rooms7.6
Surroundings7.6
Wi-Fi7.3
Value7.1
Facilities7.1
＋ PraisedFriendly and attentive staff · Quiet environment & gated community · Good value & included breakfast · Pleasant gardens & pool area
－ ComplaintsOutdated facilities & austere rooms · Slow service & disorganization · Pool & jacuzzi maintenance issues · Poor soundproofing & noise

KEYSuitable for short stays or event attendees seeking a quiet, budget-friendly base. Manage expectations regarding facility age, dining speed, and pool maintenance; verify room readiness upon arrival.

FAQ · grounded in hotel data & reviews

locationIs the hotel conveniently located? What attractions are nearby?＋
Yes, it is situated in a quiet gated community with a location score of 8.2. Guests can easily visit the Robert Brady Museum and the Xochicalco Archaeological Zone.
diningDoes the hotel serve breakfast? How is the dining experience?＋
The hotel offers an on-site restaurant and breakfast, though some guests note slow service. With a service score of 8.3, it remains a solid choice for casual dining.
serviceIs the front desk professional? Is bilingual support available?＋
The 24-hour front desk provides bilingual support and scores 8.3 for service. Staff are praised as friendly, though occasional check-in delays have been reported.
roomHow are the soundproofing and bed comfort in the rooms?＋
Room scores average 7.6, with feedback noting average bedding and thin soundproofing. Travelers sensitive to noise should request specific room arrangements in advance.
facilityHow is the maintenance of the pool, jacuzzi, and spa facilities?＋
Amenities include an outdoor pool, heated pool, sauna, and spa center. However, facility scores sit at 7.1 due to reported cleanliness and temperature issues with the pools.
policyWhat are the check-in and check-out times? Are children and pets allowed?＋
Check-in is at 13:30 and check-out at 18:00 with express options available. Children and pets are welcome, and the hotel provides luggage storage and accessibility features.
Guest reports describe individual stays. Confirm important facilities, benefits and arrival arrangements with the hotel.
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