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Iberostar Selection Cancún - All Inclusive

★★★★·8.3/ 10Recommended
·Resorts
📍Boulevard Kukulcan, Km. 17, Cancun, QROO, 77500 ↗
Arcade/game roomProposal/romance packages availableClubhouseNature reserveMeeting roomsFitness facilitiesAll 71 facilities +
Review
04

Guest scores & sentiment

From 275 guest reviews · multi-source · as of 2026-07-11

Guests praise the enthusiastic staff, new facilities, abundant pools, and quiet atmosphere due to low occupancy. Common complaints include a small, murky beach, AC failures, inefficient airport transfers, and concerns about hidden costs.

Dimension scores · cross-source

Cleanliness9.4
Service9.2
Wi-Fi8.7
Rooms8.5
Facilities8.4
Value8.2
Location8.0
＋ PraisedConvenient location and beautiful views · Friendly staff attitude · Good quality breakfast · Enthusiastic and attentive staff
－ ComplaintsInconvenient dining service and mixed reviews · Low service efficiency and unprofessionalism · Room facility malfunctions and maintenance issues · Hygiene and food safety concerns

KEYIdeal for those seeking tranquility and pool-focused stays. Book private transfers, manage beach expectations, and inspect room amenities.

FAQ · grounded in hotel data & reviews

locationHow is the beach condition at this hotel?＋
Based on 275 reviews, guests note the beach is small, murky, and has severe seaweed issues, making it unsuitable for swimming despite being on a private beach.
diningWhat are the dining options and quality like?＋
The hotel offers El Maguey restaurant, 5 bars, and room service. The 'value' dimension scores 8.2, with reviews citing diverse and decent food quality, though some families found it polarizing and noted booking system chaos.
serviceHow is the staff service attitude?＋
Service is the highlight, scoring 9.2 in dimensions. Across 275 reviews, guests consistently praise the enthusiastic, professional, and attentive staff across all trip types.
facilityWhat are the main leisure facilities?＋
The hotel features a full-service spa, fitness center, water park, supervised children's club, and multiple pools. Facilities score 8.4, with guests noting abundant pools and new, well-maintained amenities.
familyIs this hotel suitable for families with children?＋
Yes. Among 132 family reviews, guests highly appreciate the kids' club and pools. However, note the murky beach isn't for swimming, and some rooms may have aging facilities or slow repairs.
coupleWhich services are recommended for couples?＋
Star Prestige service is highly recommended. The hotel offers romance packages, wedding services, and a private beach. Note the beach is tiny/non-swimmable and some rooms may have old furniture.
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